Photoshop 2017.0.1 crashing while opening in Windows 10(Branched out discussion)

[davidm1346782]

Help! I'm back again!!! after solving my issue previously by removing the Dicom module I upgraded (silly of me) to the latest version of photoshop which promptly crashed on starting.  I repeated the removal of Dicom but still the updated application crashes on the start up splash screen. Event viewer log below.

Faulting application name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

Faulting module name: AdobeXMP.dll, version: 5.6.138.37168, time stamp: 0x57d8fd96

Exception code: 0xc0000005

Fault offset: 0x0000000000084bd0

Faulting process id: 0x790

Faulting application start time: 0x01d289f40eb7f7ec

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdobeXMP.dll

Report Id: 5ec8a4e1-02e5-4842-a55c-c52dc3b10868

Faulting package full name:

Faulting package-relative application ID:

This is really getting to me any help very much appreciated - is there a simple roll back to previous version available?

[davidm1346782]

I've done everything I can think of, getting very fed up!!! Consistent error in event viewer is now:

Faulting application name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

Faulting module name: Standard MultiPlugin.8bf_unloaded, version: 18.0.1.1, time stamp: 0x583e8ac9

Exception code: 0xc0000005

Fault offset: 0x0000000000344bd0

Faulting process id: 0x1e4

Faulting application start time: 0x01d28adef3b3cb44

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Faulting module path: Standard MultiPlugin.8bf

Report Id: eaeef610-7c7e-4b17-a5ed-d5917b76bf46

Faulting package full name:

Faulting package-relative application ID:

Please can anyone help?

[davidm1346782]

More information - Same behaviour in Safe Mode

Problem details:

Description

Faulting Application Path:    C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Problem signature

Problem Event Name:    BEX64

Application Name:    Photoshop.exe

Application Version:    18.0.1.29

Application Timestamp:    583e911d

Fault Module Name:    Standard MultiPlugin.8bf_unloaded

Fault Module Version:    18.0.1.1

Fault Module Timestamp:    583e8ac9

Exception Offset:    0000000000344bd0

Exception Code:    c0000005

Exception Data:    0000000000000008

OS Version:    10.0.14393.2.0.0.768.101

Locale ID:    2057

Additional Information 1:    39c4

Additional Information 2:    39c4f92d327526360404e5f97938d44e

Additional Information 3:    0c6c

Additional Information 4:    0c6c399e675749dbd68de1bbcee29867

Extra information about the problem

Bucket ID:    168789219c66b052fdcff799f4d4befb (116297456822)

I have run sfc /scannow from the command prompt and integrity is ok.

[davidm1346782]

Have tried running photoshop without 3rd party plug-ins.  Have tried putting ~ in front of Spaces directory in Required directory.  Makes no difference. Any help out there?

[Akash Sharma]

Hi Davidm,

I have branched out this discussion from  Photoshop 2017 crashing on open in Windows 10

Could you please post the Help>>System info to help us troubleshoot.

Thanks,

Akash

[davidm1346782]

Thanks for the response. Which system info do you want? I can't access anything from within Photoshop as it stops working on the initial splash screen.

[Akash Sharma]

Have you tried reinstalling Photoshop as these required files might be missing or corrupt?

Thanks,

Akash

[Terri_Stevens]

Hi David,

Sorry you are having so much trouble. Have you tried loading a previous version of Photoshop onto your system? It's quite possible to use Photoshop 2015 while retaining 2017 through the 'Previous version' category of the desktop app-I think doing this might help us distinguish whether this is a version problem or a general computer/operating system issue.

Could you also try holding down ctrl-alt-shift and with those keys depressed launch Photoshop. An alert box will appear. This allows you to start with full administrative rights. This can be a little tricky as holding those same keys down will also generate an alert allowing you to delete your preferences. The trick here is to have those three keys depressed before launching Photoshop to get the administrative permission dialog and to press the three keys a fraction of a second after launching Photoshop to get the preference deletion dialog. The following video from JulieAnne Kost explains about preferences

Preferences in Photoshop

If you have not already done so, it might be useful to  delete your preferences. I prefer the method that requires folder navigation where you move the preference file as it then can serve as a backup. When Photoshop cannot find the preference file it creates a new one. On Windows 10 locating the settings folder is made awkward as it is a hidden folder. You need to go to File Explorer options in the Control panel, then View and under Advanced settings select the radio button 'Show Hidden files,folders and drives. Also uncheck 'Hide protected operating system files(Recommended). Now navigate to

C:\Users\<UserProfileName>\AppData\Roaming\Adobe\Adobe Photoshop CC 2017\Adobe Photoshop CC 2017 Settings

The preference file is called Adobe Photoshop CC 2017 Prefs.psp. Simply move it to the desktop and see if Photoshop will now start holding down ctrl-alt-shift to get the administrative permission dialog.

[davidm1346782]

Thanks Terri, I have uninstalled the 2017 version and can run the 2015.5 version

Adobe Photoshop Version: 2015.5.1 20160722.r.156 2016/07/22:23:00:00 CL 1083377  x64

I will try to Update the Photoshop CC (2017) version (there is no install option in the Creative Cloud app) but not until I have processed some images.

[davidm1346782]

I've processed what I need to and re-installed the latest Photoshop CC (2017) (When I uninstalled I chose not to save preferences).

When I tried to run Photoshop it stopped working at the splash screen with the same error that the previous version of 2017 did.

Faulting application name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

Faulting module name: Dicom.8bi, version: 18.0.1.1, time stamp: 0x583e8ad2

Exception code: 0xc0000005

Fault offset: 0x0000000000414bd0

Faulting process id: 0x1b64

Faulting application start time: 0x01d28c4fc0a4f909

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\File Formats\Dicom.8bi

Report Id: ed9a5514-12ec-4208-8b6c-47f07325a5ec

Faulting package full name:

Faulting package-relative application ID:

I'm going to delete the Dicom file from the File Formats folder restart the computer and try again.

[davidm1346782]

Dicom deleted but Photoshop still stops working at the starting splash screen.  Have tried with administrator rights and loading without optional and 3rd party plug-ins.

Faulting application name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

Faulting module name: Standard MultiPlugin.8bf_unloaded, version: 18.0.1.1, time stamp: 0x583e8ac9

Exception code: 0xc0000005

Fault offset: 0x0000000000344bd0

Faulting process id: 0x2164

Faulting application start time: 0x01d28c51cca79163

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Faulting module path: Standard MultiPlugin.8bf

Report Id: 567e92c0-6850-4db0-b219-7f93b72be412

Faulting package full name:

Faulting package-relative application ID:

Any ideas?

[Sandeep Singh]

Hi David,

Did you just update any component of the system? e.g Graphics Card or Hard drive/ Motherboard.

Please check if you have some update pending for Windows.

If Yes, please install them.

If you are using AMD Graphics Card, please install the latest driver.

Regards,

Sandeep

[davidm1346782]

No components updated. Windows 10 downloads and installs updates automatically, I can't see any pending updates, automatic maintenance ran yesterday. I'm using a  Nvidia card.

Thanks  David

[Terri_Stevens]

David, see what happens if you go to

'C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Filters'

and move the file 'Standard MultiPlugin.8bf' to the desktop? Does Photoshop now start?

[davidm1346782]

No luck stops working on the start splash screen.

Faulting application name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

Faulting module name: U3D.8bi_unloaded, version: 18.0.1.1, time stamp: 0x583e8aea

Exception code: 0xc0000005

Fault offset: 0x00000000002b4bd0

Faulting process id: 0x29a0

Faulting application start time: 0x01d28c6ac311f0bf

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Faulting module path: U3D.8bi

Report Id: a9cde037-5436-4e15-8cc8-3eedf1798839

Faulting package full name:

Faulting package-relative application ID:

[Terri_Stevens]

Ok now try moving U3D.8bi to the desktop it is at

C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\File Formats

[davidm1346782]

Still no luck. Difference this time I had to close Photoshop from the task manager.

Faulting application name: Photoshop.exe, version: 18.0.1.29, time stamp: 0x583e911d

Faulting module name: Skin.8bf_unloaded, version: 2.2.21.12, time stamp: 0x5575a08b

Exception code: 0xc0000005

Fault offset: 0x0000000000024bd0

Faulting process id: 0x2708

Faulting application start time: 0x01d28c6f69f59b4d

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Faulting module path: Skin.8bf

Report Id: ec835978-2a31-47fe-8ed0-496d44a1f8e9

Faulting package full name:

Faulting package-relative application ID:

[Terri_Stevens]

Hi David,

It looks as if we are getting a cascade of faulting elements here. Your latest report shows Skin.8bf is the problem. This is part of the Nik Collection of plugins from Google. Try removing it to the desktop you will find it in two places

C:\Program Files\Google\Nik Collection\Dfine 2

C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit).

Now all I'm doing here is trying to locate the area of the program causing the problem. Moving all these plugins is taking away a lot of Photoshop functionality.

So far we have moved

dicom.8bf ,

Standard MultiPlugin.8bf

U3D.8bi

Skin.8bf

To see what these plugins affect we can call System Info under Help in Photoshop. You can't do that as Photoshop will not start but here is part of mine. If you copy and paste the list of required plugins to a text file then search the list for the plugins you have removed you will find what is affected.

Required plug-ins:

   3D Studio 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
   Accented Edges 18.0.1 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 18.0.1 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 18.0.1 - from the file “Filter Gallery.8bf”
   Average 18.0.1 (2017.0.1 x001 x003) - from the file “Average.8bf”
   Bas Relief 18.0.1 - from the file “Filter Gallery.8bf”
   BMP 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 9.8 - from the file “Camera Raw.8bi”
   Camera Raw Filter 9.8 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 18.0.1 - from the file “Filter Gallery.8bf”
   Charcoal 18.0.1 - from the file “Filter Gallery.8bf”
   Chrome 18.0.1 - from the file “Filter Gallery.8bf”
   Cineon 18.0.1 (2017.0.1 x001 x003) - from the file “Cineon.8bi”
   Clouds 18.0.1 (2017.0.1 x001 x003) - from the file “Clouds.8bf”
   Collada 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
   Color Halftone 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 18.0.1 - from the file “Filter Gallery.8bf”
   CompuServe GIF 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Conté Crayon 18.0.1 - from the file “Filter Gallery.8bf”
   Craquelure 18.0.1 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 18.0.1 (2017.0.1 x001 x003) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 18.0.1 - from the file “Filter Gallery.8bf”
   Crystallize 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Cutout 18.0.1 - from the file “Filter Gallery.8bf”
   Dark Strokes 18.0.1 - from the file “Filter Gallery.8bf”
   De-Interlace 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Dicom 18.0.1 - from the file “Dicom.8bi”
   Difference Clouds 18.0.1 (2017.0.1 x001 x003) - from the file “Clouds.8bf”
   Diffuse Glow 18.0.1 - from the file “Filter Gallery.8bf”
   Displace 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 18.0.1 - from the file “Filter Gallery.8bf”
   Eazel Acquire 18.0.1 (2017.0.1 x001 x003) - from the file “EazelAcquire.8ba”
   Entropy 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
   Export Color Lookup Tables NO VERSION - from the file “Export3DLUT.8be”
   Extrude 18.0.1 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 18.0.1 (2017.0.1 x001 x003) - from the file “FastCore.8bx”
   Fibers 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Film Grain 18.0.1 - from the file “Filter Gallery.8bf”
   Filter Gallery 18.0.1 - from the file “Filter Gallery.8bf”
   Flash 3D 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
   Fresco 18.0.1 - from the file “Filter Gallery.8bf”
   Glass 18.0.1 - from the file “Filter Gallery.8bf”
   Glowing Edges 18.0.1 - from the file “Filter Gallery.8bf”
   Google Earth 4 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
   Grain 18.0.1 - from the file “Filter Gallery.8bf”
   Graphic Pen 18.0.1 - from the file “Filter Gallery.8bf”
   Halftone Pattern 18.0.1 - from the file “Filter Gallery.8bf”
   HDRMergeUI 18.0.1 - from the file “HDRMergeUI.8bf”
   HSB/HSL 18.0.1 - from the file “Standard MultiPlugin.8bf”
   IFF Format 18.0.1 - from the file “Standard MultiPlugin.8bf”
   IGES 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
   Imagenomic Plug-in Console 1, 2, 0, 0 - from the file “ImagenomicPluginConsole64.8li”
   Ink Outlines 18.0.1 - from the file “Filter Gallery.8bf”
   JPEG 2000 18.0.1 - from the file “JPEG2000.8bi”
   Kurtosis 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
   Lens Blur 18.0.1 - from the file “Lens Blur.8bf”
   Lens Correction 18.0.1 - from the file “Lens Correction.8bf”
   Lens Flare 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Liquify 18.0.1 - from the file “Liquify.8bf”
   Matlab Operation 18.0.1 (2017.0.1 x001 x003) - from the file “ChannelPort.8bf”
   Maximum 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
   Mean 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
   Measurement Core 18.0.1 (2017.0.1 x001 x003) - from the file “MeasurementCore.8me”
   Median 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
   Mezzotint 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Minimum 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
   MMXCore Routines 18.0.1 (2017.0.1 x001 x003) - from the file “MMXCore.8bx”
   Mosaic Tiles 18.0.1 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 18.0.1 (2017.0.1 x001 x003) - from the file “MultiProcessor Support.8bx”
   Neon Glow 18.0.1 - from the file “Filter Gallery.8bf”
   Note Paper 18.0.1 - from the file “Filter Gallery.8bf”
   NTSC Colors 18.0.1 (2017.0.1 x001 x003) - from the file “NTSC Colors.8bf”
   Ocean Ripple 18.0.1 - from the file “Filter Gallery.8bf”
   OpenEXR 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 18.0.1 - from the file “Filter Gallery.8bf”
   Palette Knife 18.0.1 - from the file “Filter Gallery.8bf”
   ParticleShop NO VERSION - from the file “particleshop.8bf”
   Patchwork 18.0.1 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 18.0.1 - from the file “Standard MultiPlugin.8bf”
   PCX 18.0.1 (2017.0.1 x001 x003) - from the file “PCX.8bi”
   Photocopy 18.0.1 - from the file “Filter Gallery.8bf”
   Photoshop 3D Engine 18.0.1 (2017.0.1 x001 x003) - from the file “Photoshop3DEngine.8bi”
   Photoshop Touch 14.0 - from the file “PSDX.8bi”
   Picture Package Filter 18.0.1 (2017.0.1 x001 x003) - from the file “ChannelPort.8bf”
   Pinch 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Pixar 18.0.1 (2017.0.1 x001 x003) - from the file “Pixar.8bi”
   Plaster 18.0.1 - from the file “Filter Gallery.8bf”
   Plastic Wrap 18.0.1 - from the file “Filter Gallery.8bf”
   PLY 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
   PNG 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Pointillize 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 18.0.1 (2017.0.1 x001 x003) - from the file “PBM.8bi”
   Poster Edges 18.0.1 - from the file “Filter Gallery.8bf”
   PRC 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
   Radial Blur 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Radiance 18.0.1 (2017.0.1 x001 x003) - from the file “Radiance.8bi”
   Range 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
   Render Color Lookup Grid NO VERSION - from the file “Export3DLUT.8be”
   Reticulation 18.0.1 - from the file “Filter Gallery.8bf”
   Ripple 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 18.0.1 - from the file “Filter Gallery.8bf”
   Save for Web 18.0.1 - from the file “Save for Web.8be”
   ScriptingSupport 18.0.1 - from the file “ScriptingSupport.8li”
   Shake Reduction 18.0.1 - from the file “Shake Reduction.8bf”
   Shear 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Skewness 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
   Smart Blur 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 18.0.1 - from the file “Filter Gallery.8bf”
   Solarize 18.0.1 (2017.0.1 x001 x003) - from the file “Solarize.8bf”
   Spaces 18.0.1 - from the file “Spaces.8li”
   Spatter 18.0.1 - from the file “Filter Gallery.8bf”
   Spherize 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Sponge 18.0.1 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 18.0.1 - from the file “Filter Gallery.8bf”
   Stained Glass 18.0.1 - from the file “Filter Gallery.8bf”
   Stamp 18.0.1 - from the file “Filter Gallery.8bf”
   Standard Deviation 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
   STL 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
   Sumi-e 18.0.1 - from the file “Filter Gallery.8bf”
   Summation 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
   Targa 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Texturizer 18.0.1 - from the file “Filter Gallery.8bf”
   Tiles 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Topaz Glow 2 10.0 - from the file “tlglow2ps_x64.8bf”
   Topaz Impression 2 10.0 - from the file “tlimpression2ps_x64.8bf”
   Torn Edges 18.0.1 - from the file “Filter Gallery.8bf”
   Twirl 18.0.1 - from the file “Standard MultiPlugin.8bf”
   U3D 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
   Underpainting 18.0.1 - from the file “Filter Gallery.8bf”
   Vanishing Point 18.0.1 - from the file “VanishingPoint.8bf”
   Variance 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”
   Virtual Reality Modeling Language | VRML 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
   Water Paper 18.0.1 - from the file “Filter Gallery.8bf”
   Watercolor 18.0.1 - from the file “Filter Gallery.8bf”
   Wave 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Wavefront|OBJ 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”
   WIA Support 18.0.1 (2017.0.1 x001 x003) - from the file “WIASupport.8li”
   Wind 18.0.1 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 18.0.1 (2017.0.1 x001 x003) - from the file “WBMP.8bi”
   ZigZag 18.0.1 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins:

   Analog Efex Pro 2 2.0.12.12 - from the file “C:\Program Files\Google\Nik Collection\Analog Efex Pro 2\Analog Efex Pro 2 (64-Bit)\Analog Efex Pro 2.8bf”
   BackgroundFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Background.8bf”
   Color Efex Pro 4 4.3.24.12 - from the file “C:\Program Files\Google\Nik Collection\Color Efex Pro 4\Color Efex Pro 4 (64-Bit)\Color Efex Pro 4.8bf”
   Dfine 2 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Dfine2.8bf”
   FineStructuresFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\FineStructures.8bf”
   HDR Efex Pro 2 2.2.24.12 - from the file “C:\Program Files\Google\Nik Collection\HDR Efex Pro 2\HDR Efex Pro 2 (64-Bit)\HDR Efex Pro 2.8bf”
   Hidden NO VERSION - from the file “C:\Program Files\Topaz Labs\Topaz ReMask 5\PS_Plugins_x64\TopazRemaskAutomation.8li”
   HotPixelsFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\HotPixels.8bf”
   Lazy Nezumi Pro 16.11.3.1405 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\MouseHookPro64.8li”
   Merge to HDR Efex Pro 2 2.2.24.12 - from the file “C:\Program Files\Google\Nik Collection\HDR Efex Pro 2\HDR Efex Pro 2 (64-Bit)\HDR Efex Pro 2.8bf”
   Nik Collection Selective Tool 2.1.28 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\Google\Selective Tool\SelectivePalette.8li”
   Portraiture 2.3.4.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\Imagenomic\Portraiture64.8bf”
   ShadowsFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Shadows.8bf”
   Sharpener Pro 3: (1) RAW Presharpener 3.1.21.12 - from the file “C:\Program Files\Google\Nik Collection\Sharpener Pro 3\Sharpener Pro 3 (64-Bit)\SHP3RPS.8bf”
   Sharpener Pro 3: (2) Output Sharpener 3.1.21.12 - from the file “C:\Program Files\Google\Nik Collection\Sharpener Pro 3\Sharpener Pro 3 (64-Bit)\SHP3OS.8bf”
   Silver Efex Pro 2 2.2.24.12 - from the file “C:\Program Files\Google\Nik Collection\Silver Efex Pro 2\Silver Efex Pro 2 (64-Bit)\Silver Efex Pro 2.8bf”
   SkinFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Skin.8bf”
   SkyFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Sky.8bf”
   StrongNoiseFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\StrongNoise.8bf”
   Topaz Adjust 5 10.0 - from the file “C:\Program Files (x86)\Topaz Labs\Topaz Adjust 5\Plugins_x64\tladjust5ps_x64.8bf”
   Topaz B&W Effects 2 10.0 - from the file “C:\Program Files (x86)\Topaz Labs\Topaz BW 2\Plugins_x64\tlbw2ps_x64.8bf”
   Topaz Clarity 10.0 - from the file “C:\Program Files (x86)\Topaz Labs\Topaz Clarity\Plugins_x64\tlclarityps_x64.8bf”
   Topaz Clean 3 10.0 - from the file “C:\Program Files (x86)\Topaz Labs\Topaz Clean 3\Plugins_x64\tlclean3ps_x64.8bf”
   Topaz DeJpeg 4 10.0 - from the file “C:\Program Files (x86)\Topaz Labs\Topaz DeJpeg 4\Plugins_x64\tldejpeg4ps_x64.8bf”
   Topaz DeNoise 5 10.0 - from the file “C:\Program Files (x86)\Topaz Labs\Topaz DeNoise 5\Plugins_x64\tldenoise5ps_x64.8bf”
   Topaz Detail 3 10.0 - from the file “C:\Program Files (x86)\Topaz Labs\Topaz Detail 3\Plugins_x64\tldetail3ps_x64.8bf”
   Topaz InFocus 10.0 - from the file “C:\Program Files (x86)\Topaz Labs\Topaz InFocus\Plugins_x64\tlinfocusps_x64.8bf”
   Topaz Lens Effects 10.0 - from the file “C:\Program Files (x86)\Topaz Labs\Topaz Lens Effects\Plugins_x64\tllenseffectsps_x64.8bf”
   Topaz ReMask 5 10.0 - from the file “C:\Program Files\Topaz Labs\Topaz ReMask 5\PS_Plugins_x64\tlremask5ps_x64.8bf”
   Topaz ReStyle 10.0 - from the file “C:\Program Files (x86)\Topaz Labs\Topaz ReStyle\Plugins_x64\tlrestyleps_x64.8bf”
   Topaz Star Effects 10.0 - from the file “C:\Program Files (x86)\Topaz Labs\Topaz Star Effects\Plugins_x64\tlstareffectsps_x64.8bf”
   Viveza 2 2.1.21.12 - from the file “C:\Program Files\Google\Nik Collection\Viveza 2\Viveza 2 (64-Bit)\Viveza2.8bf”
   VueScan 1.0.00 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\VueScan.8ba”

Duplicate and Disabled plug-ins:

   Imagenomic Plug-in Console 1, 2, 0, 0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\Imagenomic\ImagenomicPluginConsole64.8li”
   ParticleShop NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\particleshop.8bf”
   Portraiture 2.3.4.2 - from the file “Portraiture64.8bf”

Plug-ins that failed to load: NONE

Extensions:

   Recent Files  1.4.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.ccx.start\index.html”
   com.adobe.inapp.purchase  2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchase.html”
   Libraries  2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”
   Start  1.4.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.ccx.start\index.html”
   Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
  com.adobe.preview.loader  1.3.1 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSLoader\loader.html”
   ParticleShop  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.corel.particleshoppanel\index.html”
   New Document  1.4.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.ccx.start\fnft.html”
   com.adobe.experimentation.extension  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.experimentation.extension\index.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Device Preview  1.3.1 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSPanel\panel.html”
   Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

Installed TWAIN devices: NONE

It would be interesting to know what happens when Skin.8bf is removed as it is the only non Adobe plugin we have found so far and the Nik collection is known to sometimes cause crashes in Photoshop. I would not expect removing Skin.8bf to solve the problem though as you have already tried launching Photoshop with 'shift' depressed (this disables third party plugins) but it is worth trying. If it were to work then you would put the other plugins back one at a time and check Photoshop opens.

Have you tried using the Creative Cloud Cleanup tool?

Use the Creative Cloud Cleaner Tool to solve installation problems

This should remove every trace of Photoshop 2017 far more thoroughly than a normal uninstall and you should try it as this is a process of elimination. There is precious little information online about this problem. The only thing I could find suggested a graphics card problem, but starting in 'safe mode' should counter that usually, but not always, so make sure you get the latest Nvidia driver from their website-don't rely on Windows updates as they are generally out of date.

I actually think you need an Adobe engineer to help you here as they have access to reports we just don't have on this forum. I would suggest posting on the feedback forum which is frequented by Adobe software engineers.

Photoshop Family Customer Community

You can describe the problem and tell them the faulting modules which will get you started.

dicom.8bf ,

Standard MultiPlugin.8bf

U3D.8bi

Skin.8bf

The other option is to use the 'chat' console below and have a technician remote desktop to your machine

Contact Customer Care

[davidm1346782]

I've removed the Skin.8bf (both of them) to the desktop. The faulting module path is now Sky.8bf

The Creative Cloud Cleaner page looks as if it needs an update. Is it ok to use with Windows 10 and if I use it, will it leave the Photoshop CC 2015.5 installation intact as this currently works?

Thank you for your help. If I can safely use the cleaner tool with Windows 10, leaving the 2015.5 installation intact, I'll give that a try before posting on the Photoshop Family Customer Community  or contacting customer care.

[Terri_Stevens]

Hi David,

The cleaner tool is Win 10 compatible. Just from Control Panel remove Photoshop 2017, earlier versions should be listed there and left alone. If it does affect 2015.5 then you can always reinstall it from the desktop app. Obviously with multiple installs of the same program it is possible a cleaner will remove something needed by the earlier version  and I suppose technically you should remove all versions of Photoshop and run the cleaner. If I was doing this I would remove CC2017 and 2015 using Control Panel then run the cleaner so it is Photoshop free. Restart the computer and use the desktop app to install 2015.5 followed by CC2017 with all the updates.

[davidm1346782]

Hi just an update. A tech took over my machine, removed all photoshop files manually not only does the 2017.1 version not work but nor does the 2015.5 version that he reinstalled.  He told me to wait 2 weeks until Microsoft and Adobe release updates. By trying to update 2017.0 to 2017.1 I have lost the use of photoshop for 3 weeks (supposing that the updates fix the issue). To me this is unacceptable I am struggling to find a reason to renew my subscription when it is due.

I've posted on the Photoshop family community site a day ago but not received a response. (To be fair I didn't ask a direct question). 

I'm about to go out to a meeting at which I should be discussing a community photo project but at the moment I'm going to have to rule myself out as it will be at least 2 weeks before I have access to Photoshop again.  I am not a happy person and have little faith in new updates solving the issue but at the moment I don't have any other options.

[Terri_Stevens]

Hi David,

I agree this is totally unacceptable. The tech might know the release schedule for Adobe products, but Microsoft-I think not! In England we call this being fobbed off-don't worry that's not a swear word. I can accept CC2017 not working but the tech clearly broke the CC2015.5 installation. I'm not privy to what any update will fix, but I do know your problem is not a common one and so would not be surprised if in two weeks your installation still doesn't work. I actually feel guilty as I advised you to do this David. Usually these technicians are very good, and maybe this one was as well, but none the less we certainly have a problem. Not knowing what the tech did means I can't offer much assistance. Do you know if the tech used the cleanup tool?  I do have a suggestion, but already know that it will go down like a lead balloon. What you could try is creating a new Windows profile- as an Administrator and try loading CC2017 0n that profile. Believe it or not doing that does sometimes fixs a broken app.

I have access to a back office forum here and will post a request with Adobe for some urgent help. The Adobe people there are very helpful and take customer support seriously, but are not engineers-however they do know people in the company on staff who I hope might be able to get you back up and running.

[davidm1346782]

No need to feel guilty.  The tech didn't use the cleaner tool. I did prior to contacting them.  It only seems to work if you don't uninstall the software first.  ie if I had uninstalled 2017.1 the option to clean that, was not available. If the install was present I could clean it. (Which I did). The only other thing I can think of apart from trying a new windows profile is to clean all, but that would include the Creative Cloud desktop app and I don't know how I would get that back to re-install the software. (I've also lost my old CS5 installation as the tech deleted it, it's not available on the desktop app although CS6 is which I didn't purchase).

AS far as the community project I mentioned above is concerned, their display system is delayed so if I could get up and running soon I might be able to contribute.

[Benjamin Root]

davidm1346782  wrote

...The only other thing I can think of apart from trying a new windows profile is to clean all, but that would include the Creative Cloud desktop app and I don't know how I would get that back to re-install the software...

Don't be afraid to clean it all. Make sure you back up your files to any other Adobe programs. Once you have done so, download the Creative Cloud app and install the Photoshop version you need.

[Terri_Stevens]

Hi David,

you are quite right about the Cleaner tool, it will selectively remove the apps you choose and there is no need to go through Control Panel. I guess I have been lucky as I haven't used it for years and was just going by memory. Benjamin has given you the link to download the desktop app so that's not a problem and you can safely remove everything knowing it all can be re-downloaded. Below is a link to the source media for CS5. I think it will probably install without a serial as the original is almost certainly in the Win 10 registry. The same will apply to the activation status, but we can always get that reset should it be a problem.

Download Adobe Creative Suite 5 products

I don't know what you plan to install, but try to do it in chronological order. For example after running the Cleanup tool and restarting the PC run the installer for CS5, then install the desktop app, in the app go to 'Find Additional Apps --------> Previous versions------->View Previous Versions and then install CC2015.5 or anything else on the list on pressing the 'Install' button next to Photoshop. Finally put back CC2017.1