downloading ebook

[moniquec98437074]

we recently set up Adobe Digital Editions on a new computer and purchased an ebook through numico.  When the book was downloaded into ADE we tried to open the book using my Adobe ID and received the following message:  The Vendor Account you entered is not associated with the item you are trying to open

Can anyone help us through this ?

[Nanaky]

You must used the same Adobe iD which has used by the first try to open.

Open Digital Edition.

Go to Help > Computer authoirze.

Enter your Adobe ID and Password.

If you open the eBook frist without a authoirze its can not open again if has authoirze and also not move to a other device.

[moniquec98437074]

I have used the same Adobe ID all the time.

[moniquec98437074]

Can't open the book on computer and can't open on kobo

[Nanaky]

If you allway used the same adobe ID should aks the reseller to check which adobe id are linked with your file.

[moniquec98437074]

It is !

[Nanaky]

Then nobody of the Forum can help you. Only the Reseller has access to the eBook itself.