After Effects cc2015 on iMac 5k

[Guest]

Hi! Some questions about the iMac I use at work...

Configuration:

iMac 5k 17,1

Sierra 10.12.2

4GHz Intel Core i7

32 GB DDR3

AMD Radeon R9 M395X 4GB

After Effects 13.8.1.38

Blackmagic Ultra Studio Mini Monitor

Problem 1:

If there's just one or more missing footage in a timeline, I see an absolutely BLACK screen.

It doesn't happen on a twin iMac that we have in our office, opening the same project.

Problem 2:

Often this message even if I have the project's font:

Problem 3:

Very often No RealTime preview. I've tried to activate and deactivate Mercury Transmit but it's the same.

I have a Blackmagic Ultra Studio Mini monitor 10.8.4

Problem 4:

This kind of message when the render is finished:

Problem 5:

"unable to allocate 0.000 mb of memory" at the end of a render (even if the render is ok)

Problem 6:

I have to restart the iMac manually with the button, "Reboot" doesn't work.

The problem doesn't exist if I don't use Adobe software. Notice that the iMac isn't connected to internet.

Problem 7:

I add a project to Media Encoder Queue...but nothing happens in Media Encoder.

thanks a lot!!!!!

[Guest]

Hi, any help?

Most important problems are 1st and 3rd.

thanks

elena

[Szalam]

Have you tried CC 2017 to see if it's better?

[Guest]

Thank you Szalam but I can't, we have a corporate licence and it's until cc2015, not cc2017.

Maybe downgrading to cc2014?

thanks

elena

[Szalam]

You can give CC 2014 a try; it's certainly worth checking!

[Guest]

I've finally installed cc2017 (removing all programs of cc2015) and all bugs are resolved!

thanks

elena

[Szalam]

colombazaa  wrote

I've finally installed cc2017 (removing all programs of cc2015) and all bugs are resolved!

Hooray!