Updating Adobe Flash Player 24.0 gets stick at 95%

[bjs26354503]

I've tried updating Flash Player on my Mac Book Pro macOS Sierra Version 10.12.3 with Firefox 51.0.1(64-bit) and it gets stuck at 95% of installation. I have uninstalled & tried re-installing 4 times now & NOTHING works! What's the answer? I tried calling Apple & they said it was an Adobe issue. So I'm stuck! Does anyone know how to fix this issue? PLEASE HELP!!!

Thanks,

                                                                                                                                                                           BJ

[divya010193 · Accepted solution]

Hi,

try the following steps:

1) uninstall flash completely

2) restart computer

3) install newest flash

4) restart computer

If you still face the issue please specify the following :

Is there an error or does the installation just hang at 95% percent? If it returns an error, what is the error?  We'll need the Flash Player installation log files to investigate further.  Please do the following:

• Review the FAQ Where do I find the Flash Player installation log on the Macintosh?
• Configure your system to obtain the install.log and FlashPlayerInstallManager.log files
• Attempt to install Flash Player again.  When the installation hangs (or returns an error), close out of the installation window
• Upload the install.log file (only the portion related to the Flash Player installation) and the FlashInstallManager.log (entire file) to cloud.acrobat.com/send using the instructions at How to share a document
• Post the link to the uploaded log files in your reply

Thanks!

[bjs26354503]

Thank you so very much! It worked!