No Playback/Crashes - New User, Windows 7

[oliviat29213921]

I decided to download a trial version of Adobe Premiere because I just switched from Mac to a custom-built Windows. Unfortunately, I have not been able to have the program work for me at all. It opens up fine, but when I import media all I get is a gray or white screen when I try to preview it. There's no audio when I scrub music files, and no video when I scrub on the preview/timeline. I've tried different file types (.mp4 and .wmv for example) but no luck.

In addition to that, it crashes every time I try to quit out of it without fail. At this point, I'm wondering if it's something to do with my system requirements, and if so, if there's any suggestions on what I should try to change. Any help would be appreciated! My specs are below:

Operating System

  Windows 7 Ultimate 64-bit

CPU

  AMD FX-8320

  Vishera 32nm Technology

RAM

  8.00GB Dual-Channel DDR3 @ 798MHz (9-9-9-24)

Motherboard

  ASRock 970M Pro3 (CPUSocket)

Graphics

  HP 23es (1920x1080@60Hz)

  4095MB NVIDIA GeForce GTX 1050 Ti (EVGA)

Storage

  223GB TEAM L7 EVO SSD 240GB SATA Disk Device (SSD)

  465GB TOSHIBA DT01ACA050 SATA Disk Device (SATA)

Optical Drives

  No optical disk drives detected

Audio

  NVIDIA High Definition Audio

[kulpreet singh]

Hi oliviat29213921,

Thanks for sharing the system specifications.

The first thing I would like to suggest is to update the video drivers.

NVIDIA DRIVERS GeForce Game Ready Driver WHQL

Step 2.

Close all of the Adobe processes from the Task Manager and go to the following locations:

Location 1: C:\Users\<Username>\AppData\Roaming\Adobe

Location 2: C:\Users\<Username>\Documents\Adobe

In all the locations, rename the 'Adobe' folders to 'OldAdobe'

Launch Premiere, accept the License Agreement and see if it works.

Note: You will lose your customized workspaces and keyboard shortcuts.

STEP 3.

Create a test Admin account on your machine and try launching Premiere Pro in that account.

Enable the (Hidden) Administrator Account on Windows 7, 8, or 10

Thanks,

Kulpreet Singh