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Hi guys,
I've been using Premiere Clip for a few months successfully and have noticed a few glitches recently (before this glitch, I noticed that when clicking on the 3 dots next to Lightroom collections, in order to make a slideshow in Clip the show never completes. Just get the spinny wheel of death. To build a slideshow I've needed to workaround by creating it within the Premiere Clip app itself).
The latest problem is when selecting music from my phone library - a message comes up saying "Missing Soundtrack' - The soundtrack is missing because it was moved or deleted from the device"
I still have the problem and it's driving me crazy.
Anyone else got it, or have a work around?
Thanks!
Andrew.
Hi Andrew,
I haven't seen the Lightroom issue you've described but I'll look into. Thanks for the report.
As for the missing audio issue. We see this come up from time to time but it's very unreliable. Please try these steps to resolve the issue. Let us know if it solves it for you.
1. Sign out Clip and quit the app
2. Launch Clip and create a new Adobe ID from the Welcome Screen
3. Within the new account, create a new project and attempt to add a song from your iTunes library – If a song is added su
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Hi Andrew,
I haven't seen the Lightroom issue you've described but I'll look into. Thanks for the report.
As for the missing audio issue. We see this come up from time to time but it's very unreliable. Please try these steps to resolve the issue. Let us know if it solves it for you.
1. Sign out Clip and quit the app
2. Launch Clip and create a new Adobe ID from the Welcome Screen
3. Within the new account, create a new project and attempt to add a song from your iTunes library – If a song is added successfully, sign out of current account and sign back into Clip with your primary Adobe ID and attempt to add a song from your iTunes library.
Best,
Peter Garaway
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Thank you for the answer! I had the same problem, and just creating a new video project would do the trick, now my music file is accepted. Weird bug tho, I wish it could be fixed in the future!