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Lightroom CC does not recognize ARW files.

New Here ,
Feb 23, 2017 Feb 23, 2017

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I purchased a new Sony A7RII and now Lightroom does not recognize the ARW files it produces.  Photoshop, not a problem.  Lightroom suggests I update to the latest version, but when I click on updates it says I do not have an internet connection, which is not true.  What I would like is to talk with someone at Adobe Lightroom to instead of having to sort through a myriad of blogs and FAQ's! I don't have time for this BS.

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correct answers 1 Correct answer

LEGEND , Feb 23, 2017 Feb 23, 2017

You can get the update patch for LR6.8/2015.8 from this link:

Install Photoshop Lightroom

If you still get problems go to the customer care link and click the blue button at the bottom of the page to start on-line chat.

Contact Customer Care

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LEGEND ,
Feb 23, 2017 Feb 23, 2017

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You can get the update patch for LR6.8/2015.8 from this link:

Install Photoshop Lightroom

If you still get problems go to the customer care link and click the blue button at the bottom of the page to start on-line chat.

Contact Customer Care

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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