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I purchased a new Sony A7RII and now Lightroom does not recognize the ARW files it produces. Photoshop, not a problem. Lightroom suggests I update to the latest version, but when I click on updates it says I do not have an internet connection, which is not true. What I would like is to talk with someone at Adobe Lightroom to instead of having to sort through a myriad of blogs and FAQ's! I don't have time for this BS.
You can get the update patch for LR6.8/2015.8 from this link:
If you still get problems go to the customer care link and click the blue button at the bottom of the page to start on-line chat.
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You can get the update patch for LR6.8/2015.8 from this link:
If you still get problems go to the customer care link and click the blue button at the bottom of the page to start on-line chat.