Cannot delete archived clip exports

[beckysharpie1971]

Hi,

I have deleted the projects and exports in CC multiple times, including putting them in the archive and then deleting them from the archive, and deleting and reinstalling the app on my devices. However, they projects and exports simply reappear in the folders they were in before deletion within one day, taking up my whole 20GB of space that I have purchased and stopping me be able to create new videos to store there. Please help!

[petergaraway]

Hello Becky,

Sorry for the hassle. I've not heard of this but I'll reach out to the folks that should be able to help and will hopefully get a response soon. Stand by for now.

Peter Garaway

[petergaraway]

Sorry, I forgot to ask. Can you confirm which version of Clip you have installed and what device and OS you are using?

Thanks!

Peter Garaway

[beckysharpie1971]

Hi Peter,

Thanks for your reply. I have adobe clip version 2.1.1 on an iphone 6s running ios 10.2.1 and I also have access to the Creative Cloud from my mac. I deleted all 17 gb of video content from the cloud (by archiving and then deleting everything in the archive). Then I deleted the app from my iphone and from my ipad to make sure it clears. But the following day when I reinstall the adobe clip app, the cloud has replaced the 17gb of files and so I have no space for new content creation.

[beckysharpie1971]

By the way, Peter, I then also created a new user account and installed the app on my iphone and ipad as the new account, signed into the creative cloud on my mac as the new user, then signed out again and back in a week later and this seems to have helped the issue. However, can you please let me know the correct procedure for emptying one's creative cloud and securing that the phone/tablet isn't continually syncing...

[petergaraway · Accepted solution]

Thanks for the update. Glad to hear things are going more smoothly. I've reached out directly to our CC storage team and asked for best practices handling your assets. 

I'll follow up once I get a response.

Thanks!

Peter Garaway