Muse forms not working

[djstine]

Hello,

Unfortunately, the Adobe Muse widget forms do not seem to be delivering emails. I am using the forms at:

Home

ExploringYourPotential.com

1. About_Org

2. Contact_Org

3. About_Individual

4. Contact_Ind

There are forms on 4 pages in the site and the emails are not being received. Any suggestions?

Thank you, David Stine

[ankushr40215001]

Hello David,

I can see that the forms are going through when filled on your site, but you are not receiving them.

What email id have yo used? I mean is a public address like Gmail, yahoo or is it your domain registered address?

Regards,

Ankush

[djstine]

Hello Ankush,

I hope you are having a good day. Thank you so much for your response. The email we have the forms going to is a domain registered email.

info@exploringyourpotential.com

We are not receiving any emails at all. Any suggestions?

Thank you again, David

[ankushr40215001 · Accepted solution]

My reason for asking this question is because some hosts enable high-end spam filters on a domain registered email address for security and later the emails get blocked.

I suggest you reaching out your host and check the permissions on your domain.

Check this doc for more info on this issue - Troubleshooting Muse Form Widgets Used on Third-Party Servers

[djstine]

Greetings Ankush,

Thank you so much for your suggestion, the hosting company has fixed the problem. Truly appreciate your input, knowledge and solution!

Best wishes, David

[ankushr40215001]

I am glad that it helped, Let me know if I can help you with anything in future.

Cheers,

Ankush

[allthingscomm]

Hi, same issue here with forms not being delivered - it's a yahoo address and not domain hosted. Client is missing info coming in from folks who're using the form on the site so I need help quickly...