After effects CC (2017) launching error!

[prajithm77109048]

Hello Folks,

I just installed creative cloud on my windows PC and downloaded After Effects CC (2017) for a trial period of 7 days to check before I actually purchase. Installation is done successfully but when I launch After Effects its throwing an error and exiting. I did not get it running even a single time. The error details are mentioned below.

Faulting application name: AfterFX.exe, version: 14.0.1.5, time stamp: 0x58259e6c

Faulting module name: atio6axx.dll, version: 6.14.10.12199, time stamp: 0x51e66e84

Exception code: 0xc0000005

Fault offset: 0x00000000006f913b

Faulting process id: 0x2674

Faulting application start time: 0x01d24635ba3e25e8

Faulting application path: C:\Program Files\Adobe\Adobe After Effects CC 2017\Support Files\AfterFX.exe

Faulting module path: C:\Windows\system32\atio6axx.dll

Report Id: fa8742fe-b228-11e6-a9fd-80000bc52195

I did try the workarounds given for similar error reported to the previous version but did not help here.since it is a latest download from creative cloud , i believe it has all the updates in it.

It would be of great help if someone can take a look on this issue and revert at the earliest.

[prajithm77109048]

Eagerly waiting for a solution !

[Roei Tzoref]

try this:

1. try to run the software as administrator - (right click->run as administrator)
2. try disabling firewalls or antivirus/malware scanner and see if that works
3. try reset your preferences: Reset After Effects Preferences
4. re-install the application

[Soeren_Liebich]

Hi,

I have the same issue and also tried completely reinstalling the software. For me the issue appeared when I updated from 2015.3.

Everything else is the same as prajithm77109048 reported.

[prajithm77109048 · Accepted solution]

Hello Friends,

I got the problem resolved with the help of Adobe customer care. steps taken to resolve are

1) First close all adobe applications running

2) Go to Task Manager and kill all the processes related to adobe .make sure that below mentioned are also killed (if any are running)

   Acrotray,

   Creative Cloud,

   CoreSync,

   Adobe Crash demon,

   Adobe Desktop Service,

   CCXProcess, CCLibrary.

3) Go to Run and type appdata.

4) Navigate to Local > Adobe > OOBE

5) Delete OOBE folder [if you are unable to delete that means there are still some processes running . go to taks manager and  kill them ]

6) After successful deletion relaunch the Creative Cloud

now it will ask you for uid and pwd. enter valid id pwd and you are in.

Thanks

[abdulrahmane_elheyb]

thanks you my friends