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Cancel annual auto renewal subscription of Acrobat Reader on iPad Pro?

New Here ,
Feb 24, 2017 Feb 24, 2017

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Although I purchased acrobat reader for iPhone and iPad From Apple and they gave me a refund, they said that does not stop my annual automatic renewal of my subscription.  Instructions say to sign in and select manage my subscription. But when I press purchase it from Apple, it tells me to refer to Apple. Apple referred me back to the developer. How can I cancel this subscription if Apple has already refunded me? Thank you.

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Adobe Employee ,
Feb 25, 2017 Feb 25, 2017

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Hi,

This is the Adobe user forum, not Customer Support.  Unfortunately, we are not able to process your cancelation request in the user forum.

Would you please take a look at the following page to see if it helps?

Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

You can also contact Customer Support directly.

Contact Customer Care

  1. Go to Adobe Document Cloud > Membership, account, payment > Cancel your membership in the page above.
  2. Click the blue button with the label:  "Still need help? Contact us"
  3. Select the Chat option.

Thank you.

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