Hi again
Well, personally I like the product. But that's just one
opinion. Like any product, one should install it and try it before
committing. Unfortunately, that's not likely in your case, as the
silly thing won't even install and run in trial mode!
Although I have an Adobe logo appearing near my name, I'm not
an Adobe employee. I'm just an advocate. As such, it seems silly to
me that support isn't provided in order to get the product to a
state where you may at least try it.
I really do wish I could help more, but I'm at a total loss.
I've voiced my concerns along with others over this exact issue in
the past and we haven't seen a change in policy. I'm sure they have
reasons that make sense to them for using this approach. I wouldn't
do it that way, but it's not my company to run!
As for support, I once worked in a Call Center Support area
similar to what you are calling. And it's not just Adobe, it's
*ANY* call center you contact. You get folks that are really good
and know how to fix your problem immediately and you get folks that
are green as can be and either simply don't know or just don't
care. It's really the luck of the draw on that one. Personally, I
think that support here in the forums is outstanding. There are a
lot of us here that like to assist one another.
So I do wish you the best of luck in finding something that
works for you. Whatever that product may be.
Cheers... Rick