How to get raw-files from Canon 5D mark IV to Lightroom 6.4?

[gunnare96467571]

I have Lightroom 6.4 and I don't use iCloud. Is there a way to upgrade my Lightroom so I can use the RAW-files from the a new Canon 5D Mark IV?

Best, Gunnar.

[Bob Somrak · Accepted solution]

Update to Lightroom 6.8 as it was first supported in 6.7.  It does not support dual pixel RAW.

[gunnare96467571]

I'm stuck and struggling.

I'm now connected to iCloud but Adobe don't confirm that I have Lightroom 6.4 even though it is registered. To get this update for my camera is driving me crazy. When I try to download a Lightroom trial it just opens my own program.

Anybody out there, that can help me?!

//Gunnar

[dj_paige]

Download and install the update to Lightroom 6.8 from Install Photoshop Lightroom

[gunnare96467571]

I have purchased Lightroom 6 two years ago and have a serial number, but Adobe doesn't accept that. So the only thing I can do is getting a limited trial version by installing Lightroom as above suggested. I don't understand why it should be so hard to get my LR 6.4 upgraded to 6.8.

//Gunnar

[john beardsworth]

gunnare96467571  wrote

I have purchased Lightroom 6 two years ago and have a serial number, but Adobe doesn't accept that.

Give more information. Error messages - exact words please. You will probably need to Contact Customer Care.