Only first call to display help works, subsequent calls produce blank html

Report · Aug 25, 2008

I have RoboHelp 7 HTML, IE7, and windows 2003. When I make a call to RH_ShowHelp in the javascript library the context sensitive (or main) topic is shown just fine. Once that 2nd html window is open though, any subsequent request to display any help topics results in that 2nd window going blank (title is about:blank, and viewing source shows just <html></html>). If you close the 2nd window between each call it works fine.

Also note that if I try this from my windows XP machine with the same version of IE it works just fine. I think this may have something to do with a security setting in 2003 or something, but it could be a bug in the RH script too. Either way, I'd like to be able to identify the cause and fix it or at least document the cause.

Thanks

Report · Aug 25, 2008

Welcome to the forum.

This is really a developer issue and most of us here are authors. I have experienced something similar in that second calls failed. There is something on that in the Calling WebHelp Using URLs on my site. I don't know if that will help get you on the right track as you are not using that method.

Sorry I cannot help more.

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Report · Aug 26, 2008

Thanks for the info - it seems like the issue you listed may be related but I can't tell for sure. I was unable to fix my issue though.

Is there a forum for more development related issues for WebHelp that would be a better place to post this type of question?

Thanks

Report · Aug 27, 2008

Regrettably not one that I know of.

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Only first call to display help works, subsequent calls produce blank html