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I can't sign into Creative Cloud - Username Problems

New Here ,
Feb 28, 2017 Feb 28, 2017

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I accidentally typed in my email address wrong, adding an 'r' to my username and now it won't allow me to sign out and correct the mistake. What can i do to fix this?

Screen Shot 2017-02-28 at 17.55.28.png

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correct answers 1 Correct answer

Community Expert , Feb 28, 2017 Feb 28, 2017

check your account to verify your subscription is what you expect and to verify your adobe id, https://www.adobe.com/account.html

then sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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Community Expert ,
Feb 28, 2017 Feb 28, 2017

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check your account to verify your subscription is what you expect and to verify your adobe id, https://www.adobe.com/account.html

then sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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