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Hi
When trying to install Flash Player 24.0.0.x ActiveX, I get an error:
Event Viewer Error Message:
Product: Adobe Flash Player 24 ActiveX -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\USER\AppData\Local\Temp\{BBFE8F5D-C440-45C7-B9C5-B6445D2C9B56}\InstallAX_24_0_0_221.exe, command: -install -msi -prev 0
Haven't figured out how to add installer log yet, too long to paste here.
Chrome, Firefox MSI packages install with no problem.
Windows 7 Pro x64
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Hi,
I'll need to review the installation log files to troubleshoot the error. Please provide the following log files:
Thank you.
--
Maria
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Hi,
Can you please try running the ActiveX EXE installer as Admin (right-click 'Run as Administrator') on an impacted system? After the installation completes, or fails, provide updated FlashInstall.log files (from both locations).
Thank you.
--
Maria
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I can tell you now that by running InstallAX_24_0_0_ 221.exe with the full GUI experience, it installs just fine, but this is not the way I want to install FP on all the machines of course.
When I try: "InstallAX_24_0_0_ 221.exe -install -msi -prev 0", as stated in NewCustomAction1 (MSI), it uninstall the previous FP, but will not install the new one, doesn't give any visible errors. I will post logs tomorrow.
By the way.. I tried this with one version, but this is a workaround, not a solution and I don't like it, because it invalidates Adobe's certificate: when I removed NewCustomAction1 from the MSI package, it installed just fine, but by doing so, the package loses Adobe's certificate and is therefore compromised. But maybe this gives you a hint or something as to what's going on.
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Thank you for the additional information. Running the EXE by itself was just a test.
Removing the custom action would allow the MSI installer to run, but it's not installing Flash Player as that's the command to install Flash Player.
We'd like for you to run perform the follwowing:
Try to reproduce the error from elevated command-prompt window:
Reproduce the error using ProcessMonitor:
--
Maria
<edited>
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"Removing the custom action would allow the MSI installer to run, but it's not installing Flash Player as that's the command to install Flash Player."
To clarify that. It is possible to install the FP by removing NewCustomAction1 from MSI, but when last time I just checked if it installs, this time I checked if it actuallty works. It doesn't. Flash frames one the web show the FP version when I right click them, but no content is being played, so it doesn't really work. Programs and Features for example show that it's installed aswell.
"Try to reproduce the error from elevated command-prompt window:"
I tried to install MSI package from elevated command prompt, the result was the same.. an issue with NewCustomAction1.
"Reproduce the error using ProcessMonitor:"
Sent the Process Monitor log output via Message.
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Thank you. I received the PML file and have forwarded it to the installer engineer for evaluation.
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Thank you for providing the updated FlashInstall.log files. We do see an error, Microsoft error 8002801C (Error accessing the OLE (Object Linking and Embedding) registry) which indicates a permissions error. We reviewed the PML file again and, in conjunction with the added debugging, identified some registry entries which can't be accessed due to lack of permissions. These entries are:
HKEY_CLASSES_ROOT\TypeLib\{D27CDB6B-AE6D-11CF-96B8-444553540000}
HKCR\Wow6432Node\Interface\{DDF4CE26-4BDA-42BC-B0F0-0E75243AD285}
HKCR\Wow6432Node\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}
HKCR\Wow6432Node\Interface\{299817DA-1FAC-4CE2-8F48-A108237013BD
Please do the following:
If you have multiple systems experiencing the same behaviour, I recommend performing these steps on only one system, to test if it works..
--
Maria
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Thanks for the help !
The problem was that somehow the registry keys ACLs got corrupted as shown on the picture.
I was able to change the owner of the keys and delete them. After that the ActiveX installer worked fine.