Originally had trails, paid for CC, it still says I need to buy license

[aliciav67447594]

I got the student $21 per month (which has already been taken out of my bank account twice) CC after my trail for illustrator and photoshop were up. I verified my account on the adobe website. I longed in and out of my CC. I checked for updates. I reset the host file. I installed CC and reinstalled it. And tried to malformed the licensing data. Please help me, I'm in dire need of it.

[kglad · Accepted solution]

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://www.adobe.com/account.html

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html