Android app crashes very frequently

[mary_joycet97921752]

I recently switched to android from iPad,  the first few weeks it was alright.  But recently,  the app crashes almost every minute. I often lose data too.  I'm using Samsung galaxy tab A,  android 6.0.1 right now,  the memory is good,  the device is new,  and I've already tried uninstalling and reinstalling it..  Any ideas as to why this is happening?

I'd like to also point out that it duplicates projects on it's own. I wake up and find some of my projects duplicated once or twice

[Sue Garibaldi · Accepted solution]

Hi Mary Joyce.

I'm not sure what's going on; constant crashing is not something I hear a lot about (I'm really sorry it's accompanied by data loss).

Do you know what version of Draw for Android you're using? I'm asking because there's is  a new beta version (v3.1.65, that is also being slowly rolled out to customers and should be available in the PlayStore this week or next).

You can get it by joining our Adobe Android Apps G+ page (Adobe Android Apps - Google+) and following the instructions on this post: https://plus.google.com/101146399386092670308/posts/PezMb38y59K  (you won't be able to see the post until you join the group).

Can you install that version and see if resolves the crashing? If it doesn't will you write me through the in-app feedback so we get all your device information (it's automatically included with emails from the app)?

Please let me know how things are going.

Sue.

[mary_joycet97921752]

The new version has resolved the frequent crashes and data loss,  although it still crashes from time to time.. It's better than the last one, and the layer tab doesn't block the canvas anymore! >w<

It's still not certain since I've only used it once though.  But I have high hopes for this,  I definitely like this version better.  Thanks for your help! ^^

[Sue Garibaldi]

Mary Joyce.

I'm glad to hear the latest version is working better for you. If you start to have trouble again contact us through the in-app feedback so we can get all your device and app information easily.

Sue.