Photoshop cc does not save in Mac OS X Sierra

Report · Feb 27, 2017

Hi:

I installed latest Photoshop Update and now PS does not save under regular "Save" nor under "Save As". Rest of funtionality withing app works. Any help appreciated

Report · Feb 27, 2017

So what happens? Do you get the Save/Save As... dialog? If so post a screenshot so we can examine it.

How to take and post screenshots.

https://forums.adobe.com/message/4209263#4209263

Report · Feb 27, 2017

That's the thing, nothing happens it just doesn't work. Everything else works including option to print, but when you want to save no saving dialog window, no saving progress back

Report · Feb 27, 2017

Let's go with a Preferences Reset. Let me know if that works for you or not. Restart your Mac to be sure.

Report · Feb 27, 2017

thanks!

will try that nolw

Report · Feb 27, 2017

Did as you recommended but although I have to say that booting time was fast and save dialogue worked this time, app became unresponsive at 79 % progress. See Pic

Report · Feb 27, 2017

Can you go to Help > System Info and click on the Copy button? Then paste the results (Edit > Paste in your browser) in your reply?

Report · Feb 28, 2017

Thanks for your reply,

Here's the sys info:

Adobe Photoshop Version: 2017.0.1 20161130.r.29 2016/11/30:23:00:00 CL 1099099 x64

Number of Launches: 0

Operating System: Mac OS 10.12.3

System architecture: Intel CPU Family:6, Model:94, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2

Physical processor count: 4

Processor speed: 3200 MHz

Built-in memory: 32768 MB

Free memory: 20573 MB

Memory available to Photoshop: 30411 MB

Memory used by Photoshop: 70 %

History Thumbnails: Enabled.

Touch Bar: Enabled.

Alias Layers: Disabled.

Modifier Palette: Disabled.

3D Multitone Printing: Disabled.

Highbeam: Enabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

RelaxedOpenCL crashed on 2/27/17 at 8:59:24 PM (Initializing OpenCL features with relaxed OpenCL requirements)

Display: 1

Main Display

High DPI Monitor

Display Bounds: top=0, left=0, bottom=1440, right=2560

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=1

NumNativeGPUs=1

glgpu[0].GLVersion="2.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=2048

glgpu[0].GLName="AMD Radeon R9 M380 OpenGL Engine"

glgpu[0].GLVendor="ATI Technologies Inc."

glgpu[0].GLVendorID=4098

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="AMD Radeon R9 M380 OpenGL Engine"

glgpu[0].GLRendererID=16915460

glgpu[0].HasGLNPOTSupport=1

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="1.2 (Jan 4 2017 22:35:59)"

clgpu[0].CLDeviceVersion="1.2 "

clgpu[0].IsIntegratedCLGPU=0

clgpu[0].CLMemoryMB=2048

clgpu[0].CLName="AMD Radeon R9 M380 Compute Engine"

clgpu[0].CLVendor="AMD"

clgpu[0].CLVendorID=16915456

clgpu[0].CLDriverVersion="1.2 (Jan 10 2017 22:25:08)"

clgpu[0].CLBandwidth=5.97541e+10

clgpu[0].CLCompute=441.853

nativegpu[0].NativeName="AMD Radeon R9 M380"

License Type: Subscription

Serial number: 96040872293490309613

GUIDBucket:

bucket: 160

test: ReduceUXFriction

Application folder: /Applications/Adobe Photoshop CC 2017/

Photoshop scratch has async I/O enabled

Scratch volume(s):

Startup, 930.4G, 199.0G free

Required Plug-ins folder: /Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/Plug-Ins/

Primary Plug-ins folder: /Applications/Adobe Photoshop CC 2017/Plug-ins/

Installed components:

AdbePM.framework AdbePM 2.5.00.377243 1.578146

adobe_caps.framework adobe_caps 10.0.0.6 1.584361

AdobeACE.framework AdobeACE 2.20.02.37447 79.578171

AdobeAGM.framework AdobeAGM 4.30.60.37447 79.578171

AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 3.8.0.34320 79.562390

AdobeAXEDOMCore.framework AdobeAXEDOMCore 3.8.0.34320 79.562390

AdobeBIB.framework AdobeBIB 1.2.03.37447 79.578171

AdobeBIBUtils.framework AdobeBIBUtils 1.1.01 79.578171

AdobeCoolType.framework AdobeCoolType 5.15.00.37447 79.578171

AdobeCrashReporter.framework AdobeCrashReporter 7.3.2

AdobeExtendScript.framework AdobeExtendScript 4.5.6.4 80.1060872

AdobeJP2K.framework AdobeJP2K 1.2.2.36529 79.262945

AdobeLinguistic.framework 21429

AdobeMPS.framework AdobeMPS 5.8.1.37174 79.577269

AdobeOwl.framework AdobeOwl 5.2.11

AdobePDFL.framework AdobePDFL 15.0.0.36975 79.195992

AdobePDFSettings.framework AdobePDFSettings 1.4

AdobePIP.framework AdobePIP 7.4.1.60.45263

AdobeScCore.framework AdobeScCore 4.5.6.4 80.1060872

AdobeSVGAGM.framework AdobeSVGAGM 1.0.0.37447 79.578171

AdobeSVGRE.framework AdobeSVGRE 6.0 79.578171

AdobeUpdater.framework AdobeUpdater 6.0.0.1452 "52.338651"

AdobeXMP.framework AdobeXMPCore 79.159824 79.159824

AdobeXMPFiles.framework AdobeXMPFiles 79.159824 79.159824

AdobeXMPScript.framework AdobeXMPScript 79.159824 79.159824

ahclient.framework ahclient 2.0.0.1

AIDE.framework AIDE 1.5.0.36540 79.574279

aif.framework aif 6.0.00.1 1.

amtlib.framework amtlib 10.0.0.47

boost_date_time.framework boost_date_time 10.0.0.0

boost_filesystem.framework boost_filesystem 10.0.0.0

boost_signals.framework boost_signals 10.0.0.0

boost_system.framework boost_system 10.0.0.0

boost_threads.framework boost_threads 10.0.0.0

Cg.framework NVIDIA Cg

CIT.framework

CITThreading.framework

dvaaudiodevice.framework dvaaudiodevice 10.0.0.0

dvacore.framework dvacore 10.0.0.0

dvamarshal.framework dvamarshal 10.0.0.0

dvamediatypes.framework dvamediatypes 10.0.0.0

dvametadata.framework dvametadata 10.0.0.0

dvametadataapi.framework dvametadataapi 10.0.0.0

dvametadataUI.framework dvametadataUI 10.0.0.0

dvaplayer.framework dvaplayer 10.0.0.0

dvatransport.framework dvatransport 10.0.0.0

dvaui.framework dvaui 10.0.0.0

dvaunittesting.framework dvaunittesting 10.0.0.0

dynamiclink.framework dynamiclink 10.0.0.0

ICUConverter.framework ICUConverter 3.61 "gtlib_6.0" "." "21287"

ICUData.framework ICUData 3.61 "gtlib_6.0" "." "21287"

ICUUnicode.framework ICUUnicode 3.61 "gtlib_6.0" "." "21287"

LogSession.framework LogSession 7.4.1.60.45263

manta.framework manta 2.0.00.1 1.

mediacoreif.framework mediacoreif 10.0.0.0

PlugPlugExternalObject.framework 7.0.0.67

PlugPlugOwl.framework PlugPlugOwl 7.0.0.67

UpdaterNotifications.framework UpdaterNotifications 10.0.0.1 "10.0.0.1"

WRServices.framework WRServices 12.0.0 12.0.0.1000

Required plug-ins:

Optional and third party plug-ins:

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

Retouching tools 1.3.0 - from the file “/Users/andy/Library/Application Support/Adobe/CEP/extensions/RetouchTools/index.html”

com.adobe.inapp.purchase 2.7.122 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.DesignLibraryPanel.html/purchase.html”

Recent Files 1.4.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.ccx.start/index.html”

Libraries 2.7.122 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.DesignLibraryPanel.html/index.html”

Start 1.4.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.ccx.start/index.html”

ON1 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/onOne/index.html”

Blendit 1.0.0 - from the file “/Users/andy/Library/Application Support/Adobe/CEP/extensions/Blendit/index.html”

Export As 3.0.8 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”

Lumenzia 2.0.8 - from the file “/Users/andy/Library/Application Support/Adobe/CEP/extensions/com.lumenzia.ext/index.html”

com.adobe.preview.loader 1.3.1 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.previewHD/PSLoader/loader.html”

Ultimate Retouch 2.0.0 - from the file “/Users/andy/Library/Application Support/Adobe/CEP/extensions/UltimateRetouch/index.html”

New Document 1.4.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.ccx.start/fnft.html”

com.adobe.experimentation.extension 2.0.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.experimentation.extension/index.html”

Adobe Color Themes 6.1.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.KulerPanel.html/index.html”

Device Preview 1.3.1 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.previewHD/PSPanel/panel.html”

Export As 3.0.8 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”

Basics 1.3.1 - from the file “/Users/andy/Library/Application Support/Adobe/CEP/extensions/com.lumenziabasics.ext/index.html”

Installed TWAIN devices: NONE

Report · Feb 28, 2017

Sorry for the late reply. I took a look at your system info and see many plugins and extensions. some plugins I see don't look like they have been updated for CC 2017. In fact one thing when Photoshop upgrades is that it does not copy plugins over.

So I think the next step is to hunt down or update those errant plugins.

More details on this:

Photoshop plug-ins troubleshooting

Let me know if that helps.

Additional troubleshooting steps. http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-most-issues.h...

You may want to install a prior version of Photoshop to get some work done. How to do that is covered in the above link.

I always keep an extra version handy in case of unexpected behavior. You definitely don't want downtime.

Report · Mar 02, 2017

I followed your recommendation. I uninstalled plugins from Photoshop. I deleted them from Library as well. I uninstalled Creative suite and reinstalled it in a different user on my computer to start fresh. Photoshop did work for a little while but is back again to same issue of not saving, saving as or closing tab. Now, I did follow your other recommendation of downloading a previous version of PS and it works as a charm but it's not compatible with current Camera raw 9.8 which I need to handle my RAF raw files. What do I do? I don't shoot JPGs.

Any and all help is appreciated.

Report · Mar 02, 2017

All versions of Photoshop CC can run ACR 9.8 Just because the version it shipped with is earlier than 9.8 does not mean you can't update it.

Two ways to get it: From the Creative Control Desktop panel, look for the cog in the upper right corner and from the dropdown menu, choose "check for updates". CC2015.5 should then have an "Update" button.

Or Help > Updates in CC 2015.

Report · Mar 02, 2017

Well, in theory it should work like that. Here's what's happening on my end. If I go Help>Updates it takes me straight to CC Desktop panel, there's no option for update under the cog wheel for PS CS6 ( See Screen Capture ). Also if I go to Library>Adobe>Plugins>CS6>File Formats>Camera Raw.plugin it shows the version installed is 7.0 not 9.8. Now when I try to install Latest Camera Raw version 9.8 it does install but only to CC and not CS6. Is there any way/bypass where I can install Camera Raw 9.8 on PS CS6? If that would be the case I'd be happy, CS6 has everything I need and doesn't crash but useless because I can't work my files. Again thanks!

Report · Mar 02, 2017

Report · Mar 02, 2017

Report · Mar 02, 2017

Sorry I'm late, but I had to run some errands. In any case here is what's going on:

CS6 will only go up to Camera Raw 9.1.1 because Adobe stopped it there and so you can't install 9.8.

But using the DNG Converter, you can batch convert your Raws to DNG format and they will open up in 9.1.1

You should not have 7.0 in CS6, but if it won't update, move that plugin outside the folder and then open CS6 and from the Help menu, run Updates.

After 9.1.1 is in verified as the current ACR plugin, then get the DNG converter here:

Adobe Digital Negative Converter 9.x download DNG 9.8 and follow the instructions included in this help document.

Raws should be placed in a folder and batch converted.

Let me know how it went.

Gene

Adobe Community

Photoshop cc does not save in Mac OS X Sierra

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