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Hi,
I've been trying to update Flash on my daughter's Mac, running ElCapitan,
Every time it seems to be fine but it gets to the end point and fails....
There is no reason shown and I'm guessing that the "click finish for further as... is assistance.
When I click on finish we just go round in circles.
I have followed some of the previous threads and navigated to the root folder to try and install from there and I have deleted the previous version to attempt a fresh install.
The security preferences on the mac allow a download from anywhere so it's not that.
Any help gratefully accepted.
Phil
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Please try the download link available in the still having problems section @ Installation problems | Flash Player | Mac
Thanks.
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Hi,
try the following steps:
1) uninstall flash completely
2) restart computer
3) install newest flash
4) restart computer
If you still face the issue please specify the following :
Is there an error or does the installation just hang at 95% percent? If it returns an error, what is the error? We'll need the Flash Player installation log files to investigate further. Please do the following:
Thanks!
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Hi,
Well that worked, I'm not sure what the difference was but the update is now working.
Thank you.
Phil
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Hi phil-0206
There are 2 installers:
I'd like to troubleshoot the error with the online installer. Please upload the Adobe_ADM.log and Adobe_GDE.log files, saved ~/Library/Logs/Adobe_ADMLogs (this is the users Library folder, not the system library folder) at to cloud.acrobat.com/send using the instructions at How to share a document and post the link to the uploaded files in your reply.
Thank you.
--
Maria