Lost Serial Number/Product Key

[deborahwex]

I am having to reinstall InDesign5 because of putting a new hard drive in my computer -- I bought it a few years ago in the box and have the disks-- but I lost the box and no longer have the product key/serial number. I actually still have all the files from the previous installation. Is there any way I can find that number embedded somewhere in the files? I know it is something you can actually pull up when you are using the product and I was just too stupid to write it down earlier. Thanks for any help.

[BobLevine]

Did you register the software? Do you have proof of purchase?

If the answer is yes to either, contact Adobe support directly. Nobody here can help with this.

[deborahwex]

I have proof of purchase but apparently did not register it. Two hours

of waiting and then online chat with Adobe didn't help. I have tried to

contact the seller (Techsoup)

[deborahwex]

I also have a copy of InDesign 3 (with serial number) if there is a way I can do it as an upgrade to that product.

[Dov Isaacs · Accepted solution]

Do you mean InDesign 5 (also knows as InDesign CS3 released in 2007) or InDesign CS5 (also known as InDesign 7 released in 2010)? And similarly, in terms of your upgrade question, do you mean InDesign 3 (also known as InDesign CS released in 2003) or InDesign CS3 (also known as InDesign 5 released in 2007)? Clear as mud?

The bad news is that unless you registered the software with Adobe or the vendor you licensed the software maintained a copy of your serial number for you, there is not much that anyone can do to assist you.

Upgrades from InDesign 3 to InDesign 5 (or InDesign CS3 to InDesign CS5) are no longer being sold by Adobe or any authorized Adobe reseller. Sorry!

          - Dov

[deborahwex]

I mean CS3 (which I had as the whole suite) and InDesign CS5, which I got without the whole suite. sorry to be sloppy.