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Stock Image Crashes Illustrator

Community Beginner ,
Mar 04, 2017 Mar 04, 2017

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Hi, I purchased this image: Realistic red maple leaf isolated on white background - image | Adobe Stock and every time I try to open it, Illustrator crashes. I have tried closing all of my Adobe apps, rebooting, nothing. I just get a blank black screen and Illustrator stops responding. 

I am using a Mac, with the latest versions of all the apps. This is the first time that this has happened to me with a stock image - images I've downloaded before are still opening fine.

Screen Shot 2017-03-04 at 10.41.26 AM.png

This is the error message I get from Illustrator:

Date/Time:       2017-03-04 10:51:10 -0700

OS Version:      Mac OS X 10.11.6 (Build 15G1004)

Architecture:    x86_64

Report Version:  22

Command:         Illustrator CC

Path:            /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

Version:         21.0.2 (21.0.2)

Parent:          launchd [1]

PID:             21616

Event:           hang

Duration:        1.10s (process was unresponsive for 123 seconds before sampling)

Steps:           11 (100ms sampling interval)

Hardware model:  MacBookPro10,1

Active cpus:     8

Fan speed:       2163 rpm

--------------------------------------------------

Timeline format: stacks are sorted chronologically

Use -i and -heavy to re-report with count sorting

--------------------------------------------------

Heaviest stack for the main thread of the target process:

  11  start + 1 (libdyld.dylib + 13741) [0x7fff8eee95ad]

  11  ??? [0x10051288d]

  11  ??? [0x100522150]

  11  ??? [0x10059b1d5]

  11  ??? [0x10c38c108]

  11  -[NSApplication run] + 796 (AppKit + 249330) [0x7fff862e3df2]

  11  ??? [0x10c38c828]

  11  ??? [0x10aa1cd40]

  11  ??? [0x10aa1c093]

  11  ??? [0x10059c8f2]

  11  ??? [0x10aa1bfdc]

  11  ??? [0x10c386585]

  11  ??? [0x10c386b12]

  11  ??? [0x10c387423]

  11  ??? [0x10059c8f2]

  11  ??? [0x10c387559]

  11  ??? [0x10c38641d]

  11  ??? [0x100598cb0]

  11  ??? [0x100523351]

  11  ??? [0x100660d34]

  11  ??? [0x10054c341]

  11  ??? [0x100553853]

  11  ??? [0x100553df1]

  11  ??? [0x10055fd79]

  11  ??? [0x10055b3ce]

  11  ??? [0x100b61ec7]

  11  ??? [0x1029a095e]

  11  ??? [0x102cdc9d1]

  11  ??? [0x102cdd37f]

  11  ??? [0x102d11e7f]

  11  ??? [0x102d1326a]

  11  ??? [0x102d1491c]

  11  ??? [0x102c98972]

  11  ??? [0x102c98d5b]

  11  ??? [0x102c9919e]

  11  ??? [0x102c8f125]

  11  ??? [0x102c8f98f]

  11  ??? [0x102ca35be]

  11  ??? [0x102ca5d0c]

  11  ??? [0x1029acdfe]

  11  ??? [0x102df0054]

  11  ??? [0x102df2dc6]

  11  ??? [0x102b80f0c]

  11  ??? [0x102b80c0d]

  11  ??? [0x102b74317]

  11  ??? [0x102b7439b]

  6   ??? [0x102b7d01a]

  6   ??? [0x102b7dc90]

  5   ??? [0x102b710e4]

  5   ??? [0x102b703df]

  5   ??? [0x102b6fe7a]

  5   ??? [0x102b6fcc5]

  4   ??? [0x102b77c2b]

  4   ??? [0x102b881d4]

  4   ??? [0x102b88162]

  4   ??? [0x102b87207] (running)

Process:         Adobe Illustrator (Illustrator CC) [21616]

Path:            /Applications/Adobe Illustrator CC 2017/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

Architecture:    x86_64

Parent:          launchd [1]

UID:             501

Task size:       126760 pages (+6)

CPU Time:        1.002s

Note:            Unresponsive for 123 seconds before sampling

Note:            5 idle work queue threads omitted

Thanks!

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correct answers 1 Correct answer

Adobe Employee , Mar 06, 2017 Mar 06, 2017

Hi AD,

I was able to open the image in Illustrator with no crash, but it did take a long time for the file to open. I've granted you a credit for your trouble and I'll ask our content team to look into the issue.

EBQ

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LEGEND ,
Mar 04, 2017 Mar 04, 2017

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I can confirm there is an issue with that image. Tried opening the file directly, open from a library and import into a document and all three crashed Illustrator.

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Adobe Employee ,
Mar 06, 2017 Mar 06, 2017

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Hi AD,

I was able to open the image in Illustrator with no crash, but it did take a long time for the file to open. I've granted you a credit for your trouble and I'll ask our content team to look into the issue.

EBQ

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