Unable to install CS6 on new MacBook Pro

[kealiiw33055267]

Hi,

I am unable to install CS6 on my new Mac Book Pro.  It is saying, The serial number you entered is invalid.  Please try again.  If the problem persists, contact Customer Support.  Contacted the chat and they recommended starting a discussion.

[Derek Cross]

InDesigh CS6 is not supported by Adobe under El Capitan or Sierra - some  seem to get it to run others report issues. If you're a professional it may be better to consider taking out a subscription to InDesign CC2015/2017, especially as you now have a retina screen.

[kealiiw33055267]

CS6 is working on my computer but it is in trial mode.  I need a revised serial number that is for a Mac platform in order to validate the software.  The CS6 on my PC has already been deactivated.

[Test Screen Name]

So far as I know platform swap is not available for a discontinued product. When you swap platforms budget for buying all software again. Or in this case subscribing.

[BobLevine]

I’m also under the impression that discontinued products (CS6 is no longer developed or sold) are not eligible for platform swap. And even if they are nobody here can help.

You’ll need to contact Adobe directly about this.

There is still some information about it here: https://helpx.adobe.com/x-productkb/policy-pricing/exchange-product-language-os.html

Good luck.

[kealiiw33055267]

Thank you for your assistance

[kealiiw33055267]

Hi Derek,

I am requesting to have my serial number switched from a PC to a MAC.  Please assist me with this request.

[Derek Cross]

This is a user-to-user help forum – contributors are volunteers. You need to contact Adobe regarding this matter.

[Rajashree Bhattacharya]

Hi kealiiw33055267,

I find that you have issued a new  CS6 serial number for Design and Web Prem

It has still not been activated by you. Are you still facing the issue? Please let us know. I assume that you need technical help from our experts then.

Thanks

Rajashree