Cancelling Stock subscription penalty fee

[jlfprice]

I seem to have been suckered into the same membership scam for Stock as other users. I'm a CC subscription member and am happy with the monthly payment model.

It appears I have signed up to a YEAR long contract that enforces a cancellation penalty fee should you wish to cancel before the end of the year contract. Upon trying to cancel, I was given an option to continue the membership for 60 days "for free." I though I would be able to cancel my contract at that point. It appears after a chat with customer service that I am still in contract until January 2018.

I feel I was mis-sold this product. I am not a professional and had hoped to use my trial to acquire ONE image. I am now committed to £24 per month until 2018.

Please can you advise as to how to remedy this issue? I am very disappointed that Adobe would lure users into such a strict contract without being explicit.

[KanikaS]

Hi Jlfprice,

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

You may also refer to the help document below:

Cancel your Stock membership

Please go through the Adobe - Subscription Terms as well.

[jlfprice]

I've had a chat online with Customer Care. They said they could offer me 3 months credit, but then took back that offer when I said I had taken the 60 day credit. They said I cannot cancel without penalty until the end of my contract in Jan 2018. I am not satisfied with that answer.

I am asking to cancel without penalty, as I do not feel the "contract" terms were explicit.

[KanikaS · Accepted solution]

Please check your private message.