Muse shots down immediately after opening a file

[fotoroeder]

I have this issue now for the sixth time and it will not end. I already tried step 1 and step 2 of renewing my CC.

I start Muse, wait until it shows the screen, sometimes it shows the welcome screen with the files, that I recently used, mostly it does`t show up.

If I start a new file, I can do this. If I try to open a recent file it quits.

Chat is closed today (although it should be  open on Mondays from 9:00 to 17:00.

Are there (wherever) holidays?

Thanks in advance

Uwe

[kglad]

reset your preferences - https://forums.adobe.com/thread/1127564 (message 7)

[fotoroeder]

Helpful maybe but too unspecific. There`s no way shown, how to reset my preferences. I am told to delete the muse folder inside my user/library/preferences/adobe.

Divya already did this and Shikha too, by not deleting but renaming the folder "Adobe Muse CC" into "Adobe Muse CC_old".

I did this now twice, as you may see:

To get this folder,one has to click the "ALT" as well in the "Go To" menu. Not until then the "Library" gets revealed.

Today I also could solve for a short period of time: I reordered my muse file from location to another, so muse couldn`t find

the suggested muse file. I got asked if I want to delete this from the list, which I confirmed. After this muse worked as expected.

But now, in the evening, MUSE CRASHES again.

Maybe and hopefully I get a chat tomorrow from 9-5 as written?

Uwe

[Preran]

If you are still facing this issue, send me your Adobe ID, location, and phone number over a private message. Click my picture and use the Message button. We will get in touch with you for further investigation.

[fotoroeder]

I sent it to you as a private message, I really appreciate that. Great, fortunately I do not have critical timeline today.

Awesome, Gorgeous,

[fotoroeder]

That´s part of my latest crash report:

Process:               Adobe Muse CC [1526]

Path:                  /Applications/Adobe Muse CC 2017/Adobe Muse CC 2017.app/Contents/MacOS/Adobe Muse CC

Identifier:            com.adobe.Muse.application

Version:               2017.0.2 (2017.0.2.60)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe Muse CC [1526]

User ID:               501

Date/Time:             2017-03-02 16:35:18.526 +0100

OS Version:            Mac OS X 10.10.5 (14F2109)

Report Version:        11

Anonymous UUID:        AB31D306-95F3-FE7E-D0DD-BF02E717736A

Sleep/Wake UUID:       E1187A85-33AE-44C6-9500-11563584FD14

Time Awake Since Boot: 15000 seconds

Time Since Wake:       5100 seconds

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGABRT)

Exception Codes:       EXC_I386_GPFLT

If you want more of it, let me know.

BTW, I have the exact same issue with the beta version.

Thanks in advance

Uwe

[Preran]

Hi Uwe,

Was your issue resolved? I was on vacation, and couldn't get to your post. Send me a private message along with your case number if you are still looking for assistance.

Thanks,

Preran