Copy link to clipboard
Copied
Hello Elaine,
I don't have a space in my Windows username and I'm not running multiple accounts on Windows 10. It was working fine with the previous version (I experienced few crashes) and now I cannot open XD anymore, after 1mn of loading I have again and again the same message asking to reinstall.. I had started a project on XD and I'm stuck now
Hope the next version will fix this issue.
Thanks.
Copy link to clipboard
Copied
Hi, benoitb65187475-
Sorry to hear this. Can you try uninstalling XD and reinstalling using the Creative Cloud?
-Elaine
Copy link to clipboard
Copied
i have same error.. tried to uninstall and reinstall adobe XD more times but, after 30 seconds, i see only adobe message
"Please uninstall and reinstall the product. If this problem still occurs, please contact Adobe technical support for help."
Thanks
Copy link to clipboard
Copied
me too
i have uninstalled Adobe XD and Adobe Creative Cloud, but it doesn't work.
i need help
Copy link to clipboard
Copied
Error 16 is the same as the error reported in this thread: Re: please uninstall and reinstall the product,error16 . Do the instructions linked towards the bottom work for you?
jonathan.inesta​ that is a separate issue. Could you take a look at Viewport Render – Adobe XD Feedback : Feature Requests & Bugs and paste the results of running the commands in the UserVoice thread?
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Hi, jonathan.inesta​-
This is an issue with your GPU driver, which only supports Direct 3D v10; we require at least version 11. The link that @stuart-k posted should send you to a link where you can download the latest Intel drivers and install it. This information is also in our system requirements page: Hardware and software requirements for installing, running, and using Adobe Experience Design.
Hope that helps!
-Elaine
Copy link to clipboard
Copied
It is getting worst and worst with every single update...The first version had few bug but I was able to design pages, the next update, I wasn't able to open the software but at least I had a message asking to reinstall the software... with the new version (23th of February), the software don't open and I don't have any message saying that something went wrong...
Please help, I really want to finish my project with XD
Copy link to clipboard
Copied
Apologize for your frustration. Please send me your Adobe ID, location, and phone number over a private message. Click my picture and use the Message button. We will get in touch with you for further investigation.
Thanks,
Preran
Copy link to clipboard
Copied
Same problem here, need help!
Copy link to clipboard
Copied
The only thing I can think of is that you might be hitting this bug: [Windows] XD does not launch immediately after quitting (G13732) – Adobe XD Feedback : Feature Reque...
Unfortunately, this "uninstall" prompt could be one of a number of problems. It would really help us if you could look in the event log and send us the results: You can access that by going to: Control panel -> Administrative tools -> Event viewer -> Applications and Service Logs -> Microsoft-Windows-TWinUI
-Elaine
Copy link to clipboard
Copied
Anybody know how to solve this corrupted artboard. I am using an HP 620 with Windows 10 64 bits