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Windows 10 Launch Fail

New Here ,
Mar 07, 2017 Mar 07, 2017

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When trying to launch the application the app starts then a dialogue box pops up stating:

You'll need a new app to open this adbxd.helper.app

There are no options to select, just a check box for 'Always Use This App' and a greyed out 'OK' Button which remains greyed out when you check the box.

I'm running an up to date version of Windows 10 Home.

I also tried to run the app from the installation directory

C:\Program Files\WindowsApps\adobe.cc.xd_0.6.16.7_x64__adky2gkssdxte

but this doesn't work either and produces an error stating

This application can only run in the context of an app container.

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Adobe Employee ,
Mar 07, 2017 Mar 07, 2017

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Hi haedworm,

I am checking with the support team. Stay tuned for a response.

Thanks,

Preran

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Adobe Employee ,
Mar 08, 2017 Mar 08, 2017

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Hi Darren,

The support team has sent an email to using the email ID associated with your Adobe account. Can you check and get back to them?

Thanks,

Preran

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