• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

adobe stock - licensed a logo image , different image was downloaded

New Here ,
Mar 08, 2017 Mar 08, 2017

Copy link to clipboard

Copied

hello

i licensed this imaged file FILE #: 119086513 and I downloaded the file and it's completely different

actually the downloaded one is FILE #: 119086458​ (the next image to the list)

how can i get the right image ? or i just receive 1 credit back?

thanks

Views

232

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Mar 08, 2017 Mar 08, 2017

the problem persists and we have reported this to Stock engineering team.

Would request you to utilize your credit for any other image.

Thanks for bringing this to our notice.

Votes

Translate

Translate
Adobe Employee ,
Mar 08, 2017 Mar 08, 2017

Copy link to clipboard

Copied

Hi Karimw,

We have added a credit to your account.

Request you please check by signing to stock.adobe.com.

Thanks

Simar

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 08, 2017 Mar 08, 2017

Copy link to clipboard

Copied

thanks very much

can i license the same image now or the same problem will occur?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 08, 2017 Mar 08, 2017

Copy link to clipboard

Copied

LATEST

the problem persists and we have reported this to Stock engineering team.

Would request you to utilize your credit for any other image.

Thanks for bringing this to our notice.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started