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Get installation error ("Application Initialization Error") when trying to install Flash Player 24.0.0221
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Hi d30817
What operating system is this on and what is the name of the installer file you are using?
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Maria
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Windows 10.
Although I gave you the error message, I have attached a picture of those words.
Here is the installer
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Hi,
I'll need to get the installation log files from you to troubleshoot the 'application initialization error'. Please provide the following log files:
Upload the files to cloud.acrobat.com/send using the instructions at How to share a document​. Post the link to the uploaded files in your reply.
As an alternative, you can try using the offline installer posted at the bottom of the Installation problems | Flash Player | Windows 7 and earlier page in the 'Still having problems' section, however, without the installation log files we can't troubleshoot why the initialization error is occurring.
Thank you.
--
Maria
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Hi d30817 ,
Thank you for providing the log files. The Initialization error is being returned because the certificate, for the installer, cannot be verified:
03/08/17 17:08:41:659 | [INFO] | | ADM | | ApplicationContext | | | 10680 | GetIEProxyInfo - Failed to get proxy for the url, error:12180
03/08/17 17:08:42:264 | [WARN] | | ADM | | ApplicationContext | HTTPSend | | 10680 | Certificate not matching.
03/08/17 17:08:42:264 | [FATAL] | | ADM | | WorkflowManager | HTTPConnectorError | | 10680 | Error occurred while getting application xml: -4 extended error: 0
03/08/17 17:08:44:445 | [ERROR] | | ADM | | ApplicationContext | IPCCommunications | | 5768 | Error CB_PktID_Terminate
Do you use a proxy server, or a network traffic monitor software such as Wireshark or Charles Proxy?
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Maria
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No, I do not use a proxy server. How do I fix the certificate issue?
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I will forward the log files and information to the online installer team. In the interim, can you please post a screenshot of your systems Local Area Network (LAN) Settings window?
Control Panel > Internet Options > Connections tab > LAN Settings
Thank you.
--
Maria
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Hi d30817
Thank you very much. I'll forward this information to the online installer team. In the mean time you can use the offline installer I link to in my second reply.
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Maria
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I didn't see the second message with the offline installer link
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As an alternative, you can try using the offline installer posted at the bottom of the Installation problems | Flash Player | Windows 7 and earlier page in the 'Still having problems' section, however, without the installation log files we can't troubleshoot why the initialization error is occurring.