Creative cloud; verification email can't be verified. How do I change the email?

[chahrazade97411829]

Hi,

Every time I open creative cloud I get this window (see picture). My problem is that the creative cloud is sending a verification code to the wrong email. I do not own this email and I entered the wrong email by accident (I also tried to create this specific account, however it is already taken). I left it as it was and weeks later I forgot that this happend and bought creative cloud with another email. However now everytime I open creative cloud I get this and I can't seem to change it myself. I tried every button you can click on but I keep getting this. I'm scared to delete everything, because I can install this program on two devices and I'm currently sharing it with another student. So if I don't delete it properly I can't instal it again, since it might count as a third device. Since I can't get to creative cloud I don't know how to properly delete it. If it is possible I obviously would prefer to just change the email instead of deleting everything. I don't know if adobe could be of any help or sombody that might know how I could solve this?

[Himanshu_Gupta1]

Hi chahrazade97411829,

I understand that you are facing issues with email id verification due to a wrong email id. i would like to inform you that root cause for this issue might be that a wrong email id was used while creating your Adobe id or while placing the order. I would suggest you to Contact Customer Care in order to get this fixed.

Please login to the above link. Select your product, issue, and click Still need help.

Regards

Himanshu Gupta

[chahrazade97411829]

Hi Himanshu Gupta,

Thank you for responding so soon. If I click on Still need help I get this. I can't click on the chat. What do I do now?

Regards,

Chahrazad el Otmani

[Himanshu_Gupta1]

Hi chahrazade97411829,

This chat option shows as graved out in your screen however it is a clickable tab. Please try this in a different browser. Thanks!

Regards

Himanshu Gupta

[chahrazade97411829]

Thank you for your help, the problem is fixed now!

[11Patrick]

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