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LR CC freezing on [print to file]

Community Beginner ,
Feb 10, 2017 Feb 10, 2017

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Using WIN10x64 and LR CC r2015.8

I created a print and have it saved as a print collection.  It prints fine.  When I try to save it (changing "Print to:" to JPEG file and selecting Print to file...) as a single .jpg to import into another document in another software LR freezes.  It opens a dialog box to define the path but the cursor goes away and nothing can be selected.  The PC is not frozen as I can open other programs and things run fine.  ONLY LR is frozen.   It is like it is waiting for me to input a filename but has stolen the cursor away so I can't.  Task Manager is my only option to escape.

Thoughts? Ideas?

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correct answers 1 Correct answer

Mar 09, 2017 Mar 09, 2017

Hi Phredee ,

Please update your printer drivers to the latest version. Also, update Lightroom to version 6.9 if haven't done yet.

Let us know if that helps.

Regards,

Akash

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Mar 09, 2017 Mar 09, 2017

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Hi Phredee ,

Please update your printer drivers to the latest version. Also, update Lightroom to version 6.9 if haven't done yet.

Let us know if that helps.

Regards,

Akash

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Adobe Employee ,
Apr 03, 2017 Apr 03, 2017

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Hi Phredee ,

Could you please let us know if you are still facing the issue?

If Yes, then please try the step as suggested above.

If No, then please let us know so that we can mark this as resolved.

Regards,

Sahil

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