initialization error installing 24.0.0.221

[d30817]

Get installation error ("Application Initialization Error") when trying to install Flash Player 24.0.0221

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[_maria_]

Hi d30817

What operating system is this on and what is the name of the installer file you are using?

--

Maria

[d30817]

Windows 10.

Although I gave you the error message, I have attached a picture of those words.

Here is the installer

[_maria_]

Hi,

I'll need to get the installation log files from you to troubleshoot the 'application initialization error'.  Please provide the following log files:

• Adobe_ADM.log and Adobe_GDE.log saved at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs.
  • AppData is a hidden directory.  If you do not see it see https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files to unhide the directory
• FlashInstall.log file saved at C:\Windows\System32\Macromed\Flash.  If this is a 64-bit OS there is another FlashInstall.log file saved at C:\Windows\SysWOW64\Macromed\Flash.  Both files are required from a 64-bit OS.

Upload the files to cloud.acrobat.com/send using the instructions at How to share a document​.  Post the link to the uploaded files in your reply.

As an alternative, you can try using the offline installer posted at the bottom of the Installation problems | Flash Player | Windows 7 and earlier page in the 'Still having problems' section, however, without the installation log files we can't troubleshoot why the initialization error is occurring.

Thank you.

--

Maria

[d30817]

Shared Files - Acrobat.com

[_maria_]

Hi d30817 ,

Thank you for providing the log files.  The Initialization error is being returned because the certificate, for the installer, cannot be verified:

03/08/17 17:08:41:659 | [INFO] |  | ADM |  | ApplicationContext |  |  | 10680 | GetIEProxyInfo - Failed to get proxy for the url, error:12180

03/08/17 17:08:42:264 | [WARN] |  | ADM |  | ApplicationContext | HTTPSend |  | 10680 | Certificate not matching.

03/08/17 17:08:42:264 | [FATAL] |  | ADM |  | WorkflowManager | HTTPConnectorError |  | 10680 | Error occurred while getting application xml: -4 extended error: 0

03/08/17 17:08:44:445 | [ERROR] |  | ADM |  | ApplicationContext | IPCCommunications |  | 5768 | Error CB_PktID_Terminate

Do you use a proxy server, or a network traffic monitor software such as Wireshark or Charles Proxy?

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Maria

[d30817]

No, I do not use a proxy server. How do I fix the certificate issue?

[_maria_]

I will forward the log files and information to the online installer team.  In the interim, can you please post a screenshot of your systems Local Area Network (LAN) Settings window?

Control Panel > Internet Options > Connections tab > LAN Settings

Thank you.

--

Maria

[d30817]

[_maria_]

Hi d30817

Thank you very much.  I'll forward this information to the online installer team. In the mean time you can use the offline installer I link to in my second reply.

--

Maria

[d30817]

I didn't see the second message with the offline installer link

[_maria_]

As an alternative, you can try using the offline installer posted at the bottom of the Installation problems | Flash Player | Windows 7 and earlier page in the 'Still having problems' section, however, without the installation log files we can't troubleshoot why the initialization error is occurring.