LIGHTROOM AND MOBIL SYNC GRAYED OUT

[davidp12899262]

CAN NOT SYNC LIGHTROOM AND MOBIL , WIN10

[F. McLion]

You need to have a CC (CreativeCloud) subscription. Do you have that or are you using a perpetual LR?

From the Help menu, does it say LR 6.x (perpetual) or CC2015.x (CC subscription) ?

[davidp12899262]

CC 15

[F. McLion]

... did you select some photos, marked a collection for syncing?

[davidp12899262]

UNABLE TO DO SO AS MOBIL AND DESTOP ARE IN UNSYNC. AM CC PHOTOGRAPHY SUBSCRIBER BUT MOBIL STILL SHOES TRIAL EXPIRED.

[F. McLion]

Sign out and back in with the email you have used for the subscription: Sign in and sign out to activate or deactivate Creative Cloud apps

At the end of the trial all CC functions are disabled.

btw: Netiquette of Capitalization: How Caps Became Code for Yelling | New Republic

[davidp12899262]

Signed out and in on desktop and uninstalled and reinstalled mobile and

still get mobile "trial expired" message on both mobile and desktop.

[F. McLion]

Can you PM me the email you are using to sign in?

I can not do it myself but I will have it checked.

[davidp12899262]

[private info removed by Mod.]

[kglad]

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://www.adobe.com/account.html

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

[F. McLion · Accepted solution]

On the email you sent me, there is no CC subscription registered, and therefore LR is not activated.

Seems like you were using a different email while registering for the CC subscription.

You need to use the very same email to sign in to LR that you were using for you subscription at Adobe ID

[davidp12899262]

thanks again