Adobe CC install on 2 computers

[johnc65617858]

Dear all

I have installed Adobe CC (Lightroom & Photoshop) on my mac and laptop, unfortunately recently my laptop has been stolen, Now I have a replacement laptop but unable to install Light room and photoshop as this has exceeded my license of 2 installations.

What's the procedure to log out of the stolen laptop installation?

thanks John

[Ned Murphy · Accepted solution]

Have you tried installing and signing in yet?  I don't know for sure how they have it arranged these days, but in the past you could have a new installation automatically disable others thru the sign in process.  Sign in and sign out to activate or deactivate Creative Cloud apps

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-mem...

[johnc65617858]

Ok Cheers yes i did try the option you describe but it doesn't actually force the logout of the other computer.

i will contact Adobe CC thanks