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Troubleshooting Update Lightroom

New Here ,
Mar 12, 2017 Mar 12, 2017

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Hey guys

Using Windows 10 holme edition 64bits
Notebook Asus Rog
i7 4th generation
16gb RAM
128gb SSD
1 TB HDD
GTX 950m

I am the administrator and use only one account in my machine.

Need help with ACC patch instaler

My Lightroom are in 2015 version
The ACC dont find any updates automaticaly
Downloaded the ACC Patch Instaler who show the follow error (in the image, in portuguese)

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Update Fail

We coudnt aply the updates
The updates were suppressed by the administrator. Please contact him to apply them on your machine.
If the problem persists contact customer support for support.

Things that I already did:

Restart PC
Able connections with firewal
Reinstal Adobe Lightroom
Sign Out / Sing in in ACC acount

update erro.jpg

And I REALY need the update, cus I own a ILCE Sony a6300, and the Lightroom only read this Camera profile in the lastest version.

Thanks for the Help.

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correct answers 1 Correct answer

LEGEND , Mar 12, 2017 Mar 12, 2017

The only thing I can suggest is to uninstall and Reinstall from the CC DTA.

Here is a list of the LR/ACR versions for supporting camera models.

Cameras supported by Camera Raw

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LEGEND ,
Mar 12, 2017 Mar 12, 2017

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The only thing I can suggest is to uninstall and Reinstall from the CC DTA.

Here is a list of the LR/ACR versions for supporting camera models.

Cameras supported by Camera Raw

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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