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Lightroom won't import

New Here ,
Mar 12, 2017 Mar 12, 2017

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I have a mid 2010 mac pro w/four internal hard drives, one of which has all things photo, including the Lightroom catalog; it's running OS X 10.10.5 Yosemie

I’m running Lightroom CC 2015.3 Release  Camera Raw 9.3

I’ve been using Lightroom for a year, current catalog has ~35k files.

My issue: Lightroom won’t import files likely because I aborted an import.

What happens: With Lightroom open I click on the <Import…> tab, navigate to the folder I want and click on it.

It opens, but the grid contains no thumbnails, only file names. If I double click a “picture”, a preview of the file opens; if I right click the “picture” and click on “show in finder” a finder window opens with the proper file hi-lighted and in the correct location on the hard drive. In other words, Lightroom is acting as if the file has already been imported (because of the aborted import?).

IMG_1.jpg

I have tried:

    unchecking the “Don’t Import Suspected Duplicates” box under “File Handling"

    resetting the presets folder

    deleting the preset folder and rebooting

    restoring the catalog to a previously dated backup

    importing to a new catalog

    restoring the entire photo hard drive to a previously dated time machine backup

None has worked.

There might be some Lightroom files resident on the home drive that’s preventing a proper reset, but I’d rather not do random time machine restorations on that drive.

A final twist - I have loaded these files onto a late '07 13" macbook running OS X 10.7.5 and Lightroom 5.7.3 with no problems.

Any thoughts on what to do?

Thanks   

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correct answers 1 Correct answer

Community Expert , Mar 12, 2017 Mar 12, 2017

I also note from your screen clip that the folder you are trying to import has .MOV video files in it.

I have read forum threads where this can cause import problems.

Can you try and use the operating system /Finder and separate the videos from the images- by moving them out to another folder. Then try the import of the images folder only.

And turn off 'Smart Previews'- these can be easily created at a later time.

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Community Expert ,
Mar 12, 2017 Mar 12, 2017

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One likely cause is a corrupt monitor profile.

Check the support page- Photos appear as black, gray, or blank rectangles in Lightroom

and- https://www.lightroomqueen.com/articles-page/how-do-i-change-my-monitor-profile-to-check-whether-its...

Regards. My System: Lightroom-Classic 13.2 Photoshop 25.5, ACR 16.2, Lightroom 7.2, Lr-iOS 9.0.1, Bridge 14.0.2, Windows-11.

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New Here ,
Mar 12, 2017 Mar 12, 2017

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Followed suggestions in both links - issue persists.

Thanks

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Community Expert ,
Mar 12, 2017 Mar 12, 2017

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I also note from your screen clip that the folder you are trying to import has .MOV video files in it.

I have read forum threads where this can cause import problems.

Can you try and use the operating system /Finder and separate the videos from the images- by moving them out to another folder. Then try the import of the images folder only.

And turn off 'Smart Previews'- these can be easily created at a later time.

Regards. My System: Lightroom-Classic 13.2 Photoshop 25.5, ACR 16.2, Lightroom 7.2, Lr-iOS 9.0.1, Bridge 14.0.2, Windows-11.

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New Here ,
Mar 14, 2017 Mar 14, 2017

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The .MOV files were the culprit. Moved them to a separate folder and all's well.

I'm sure I'd have found it on my own sometime in April.

Thanks for giving me my life back./

jk

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