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LIGHTROOM 6 WON'T START ON WINDOWS 7

New Here ,
Mar 12, 2017 Mar 12, 2017

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I bought Lightroom 6 upgrade a couple of years ago, and my computer never updates Windows because I don't want it to slow down and become useless. However, Lightroom is now unable to start properly. I click on it, and the splash opens and a wheel just keeps spinning, but it never opens. How can I get lightroom to open normally without updating windows?
Thanks,

Kenneth P.

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correct answers 1 Correct answer

Community Expert , Mar 12, 2017 Mar 12, 2017

... my computer never updates Windows because ...

IMHO .. a very, very bad idea regarding security if you also connect to the net with this PC.

I do have Windows 7 SP1, do you? This is required: System requirements for Photoshop Lightroom for Mac and Windows OS

Anyhow, if you are sure that nothing (no other software installed ...) has changed on your system, try to reset the preferences: Resetting Preferences in Lightroom CC/6

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Community Expert ,
Mar 12, 2017 Mar 12, 2017

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... my computer never updates Windows because ...

IMHO .. a very, very bad idea regarding security if you also connect to the net with this PC.

I do have Windows 7 SP1, do you? This is required: System requirements for Photoshop Lightroom for Mac and Windows OS

Anyhow, if you are sure that nothing (no other software installed ...) has changed on your system, try to reset the preferences: Resetting Preferences in Lightroom CC/6

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---

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