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Master Collection / Creative Cloud Issue

New Here ,
Mar 13, 2017 Mar 13, 2017

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I purchased Master Collection (CS) Perpetual in 2015. I was told to also purchase a Creative Cloud subscription.

I later learned that I did not need a CC subscription and cancelled it.

Now, I can’t open Illustrator & access my files.

Adobe  tech support reloaded my Master Collection and told me it would solve the problem.  It did not.   

I was then told to uninstall CC completely and re-install the Master Collection.  A pop up screen told me I could not uninstall CC because CC Applications on my computer require it.  Also very worried I will lose my Illustrator files.

Help?

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correct answers 1 Correct answer

Community Expert , Mar 13, 2017 Mar 13, 2017

Read Cloud takes over https://forums.adobe.com/thread/2089127 for some ideas (see reply #1)

-includes information on how to stop the update manager and/or Cloud from running at startup

-above is for Windows, but may help with ideas for Mac

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Community Expert ,
Mar 13, 2017 Mar 13, 2017

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Read Cloud takes over https://forums.adobe.com/thread/2089127 for some ideas (see reply #1)

-includes information on how to stop the update manager and/or Cloud from running at startup

-above is for Windows, but may help with ideas for Mac

Votes

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Report

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines