Un "N" Apparait et, After Effect crash

[RomanLeSng]

Bonjour,

j'était sur After Effect puis soudains un "N" entouré d'un cercle bleu apparaît et je ne sait pas comment l'enlever.

http://www.cjoint.com/c/GADthacR2e4

Donc je redémarre After Effect, puis maintenant il crash après 6 secondes d'utilisation je ne sait pas comment faire aidez moi svp j'en ai vraiment besoin

Ma config pc :

Windows 10 - 64Bits Familial

i7 6800K

Corsair H115i

GTX 970

Corsair vengeance LED 2 x 8 Go 3000Mhz en dual channel

MSI X99A Gaming Pro Carbon

Corsair RM750i

EDIT : Le "N" est en fait Nahimic mais alors pourquoi After Affact crash ?

[Szalam]

What, exact, version of After Effects are you using?

Have you tried rebooting your computer?

[RomanLeSng]

I have "After Effect CC 2015 13.5"

Yes but..

[Szalam]

That is the buggiest version of After Effects that I can recall.

I would highly recommend at least updating to AE 13.7.1 if you can't go to something newer.

[Szalam]

If you can't go newer, I'd recommend going to CC 2014 (that is 13.2).

[RomanLeSng]

Thank you for your quicly response I'm currently upgrading to the 2017 version i keep you informed

[RomanLeSng]

okay so i have updating to the 2017 version but now when i launch After Effect i have a void box : Capture.PNG

[Kevin-Monahan]

Hi Roman LeSng,

Sorry to hear of your issues. Thank you for reporting on this and providing the screen shot.

We've been seeing that blank dialog box since the update. I'm investigating the issue. Make sure that your GPU drivers are updated and that if you have dual GPUs, and that any control panels regarding the GPU are set for the high performance one. Also, make sure you are running your user account as an administrator.

Thanks,
Kevin

[Kevin-Monahan]

Are you still facing the issue? Please let us know how things are going.

Thanks,
Kevin