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Previews are broken?

New Here ,
Mar 13, 2017 Mar 13, 2017

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Hi,

I'm having problems with the latest update lightroom. Since the update, my previews look like this:

image.png

I already deleted the preview file, but lightroom recreates the previews with the same result. If I export the picture to jpeg, the picture has no errors. Anyone the same issue?

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correct answers 1 Correct answer

Community Expert , Mar 13, 2017 Mar 13, 2017

Try deactivating the GPU acceleration: Adobe Lightroom GPU Troubleshooting and FAQ

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Community Expert ,
Mar 13, 2017 Mar 13, 2017

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Try deactivating the GPU acceleration: Adobe Lightroom GPU Troubleshooting and FAQ

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---

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New Here ,
Mar 15, 2017 Mar 15, 2017

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I will give it a try, as soon as I'm back home.

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New Here ,
Mar 15, 2017 Mar 15, 2017

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Disabling the HW Acceleration solved the issue. Hopefully, it is usable with the next update of lightroom

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Community Expert ,
Mar 15, 2017 Mar 15, 2017

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AFAIK, Adobe is constantly improving the GPU acceleration.

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New Here ,
Mar 15, 2017 Mar 15, 2017

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at least for me, the last update was no improvement

before that, the previews were working correctly.

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Community Expert ,
Mar 15, 2017 Mar 15, 2017

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OK, let me rephrase ... AFAIK, Adobe is constantly trying to improve the GPU acceleration.

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LEGEND ,
Mar 15, 2017 Mar 15, 2017

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This is a corrupted image file. The file became corrupted because of some hardware malfunction somewhere on your computer or camera. You have to try importing the photo again using different hardware, and if possible, on an entirely different computer, to see if you can isolate the problem. The possible list of causes are: camera malfunction, camera card going bad, bad card reader, bad USB cable, bad USB port, failing hard disk, bad memory chips.

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New Here ,
Mar 15, 2017 Mar 15, 2017

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I was afraid, that this is the case, but using a different pc and the same picture (same file, as it is on a network drive) the picture looks normal. So I'm pretty sure, that the image itself is not corrupted or damaged.

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