I'm very disappointed [Cannot start Illustrator. How do I get support?]

[adrianag14984064]

I can not start Illustrator and the Adobe website does not gives support. I`m brazilian. I need support in portuguese. When I bought, I had support in Portuguese. And now, they put me in these forums. I already rebooted the MAC and Creative Cloud also. And the adobe has no customer service. I'm paying for nothing. Because you do not have any email, none support me.

[John T Smith]

When you ask a question you need to provide some basic information

-Forum quick start https://forums.adobe.com/docs/DOC-5601

Mac or Windows, and EXACTLY which version of the operating system?

Are you using a computer Administrator account with full read/write permission?

Exactly which version of the program do you have that is causing problems?

What is the exact error message that you see?

[Ned Murphy]

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-mem...