E_ADEPT_NO_FULFILLMENT_RESULT

[Guest]

Hi,

I have a customer who's trying to download her ebook in ePub format on a Mac.

After helping her with another license error. Now she's getting this one:

"Error getting license. License server communication problem. E_ADEPT_NO_FULFILLMENT_RESULT"

I don't think I have come across to this one before.

Any suggestions?

Much appreciated.

[Guest]

I'm very interested by a solution 'cause I have exactly the same problem...

[Guest]

No one knows?

[Francesca_Verga]

I have the same problem, too.

Our user has tried all of the following:

• deauthorizing and reauthorizing the Mac
• saving the .acsm file and the opening it,  instead of opening it straight away
• downloading the book again

His ADE version is 2.0.1.78765.

[sjpt]

ADE is very good at incomprehensible error messages; also at comprehensible but incorrect ones.

I haven't come across this particular one either.

One thing that solves quite a few issues is to use ADE1.7.2;

I have no idea if it will help here but worth a try.

There are lots of bugs in ADE2.0 (and 2.0.1).  Try replacing ADE2.0 with the older but more reliable v1.7.2.

(You can have them both installed at once if you like.)

Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172

[markc74415209]

I have this error message with ADE version 4.5.1 and windows 8.1 - very disappointing to see nothing here from adobe to help

[davej65632529]

Did anyone find a solution. I just used ADE for the first time ever and the first attempt to load a book got this message. Groan.

[gps03]

Seeing the age of this thread, and knowing how long I have been railing against Adobe's seeming indiffernce to even the slightliest secured environment, I would not hold my breath waiting for Adobe to correct this.

The fix that worked for me -- I switched my network to my personal hotspot on my iPhone and docs downloaded without issue. 

[Josh27101110tq06]

I'm having the issue now and changing internet is not work at all

[fwe27096113w7jm]

me, too

[경진27115756fqr7]

me too

[hen27105274g76u]

It is 2022 now, after 9 years this problem still not slove.

[Vitor25736230t2tq]

And likely will stay that way.

[Jacky2575118461no]

I also have this error message when I used ADE to open google ebook. But I open a new ebook bought from another platform(return kobo), the ADE is normal for opening ebook. I think Google license sever maybe have some problem ~

[Jacky2575118461no]

Rakuten kobo ebooks platform

[경진27115756fqr7]

I totally agree with you. 

[68695068]

I got the same problem yesterday (12th of November 2022) on macOS Monterey and ADE 4.5.11.187606. This error is reported for all books I have tried, including books from Google Play AND books from the Adobe sample library.

[68695068]

I have the same problem. The error message is:

Error getting License. License Server Communication Problem:
E_ADEPT_NO_FULFILLMENT_RESULT

on macOS Monterey 12.6 and Adobe Digital Edition 4.5.11.187606.

I have tried with books I bought on Google Play book and books from Adobe sample library. 

[68695068]

I have the same problem on macOS Monterey 12.6 and Adobe Digital Edition 4.5.11.187606.

[gerardog83658514]

I have the same problem since Nov 12 … I have installed ADE 4.5.11 and macOS Ventura. I'm not able to open any file downloaded from Google Play with -epub.acsm extension, For Google people the problem is a problem with ADE … What should I do?

[Harold Chan]

same on widows

[Harold Chan]

windows*

[경진27115756fqr7]

Same on ios (iphone)

[montxsuz]

9 Years after the original message, and I am still getting the same and Adobe is doing NOTHING. Probably not even reading this.. So frustrated with Adobe.

Windows 10 & 11. Desktop and laptop. Tried to switch off firewall etc. No changes. Tried over several days. Does not work.

Hello Adobe! Anyone home?

[Sammy27136788s7wx]

Hello Adobe, 

Really need you guys' help. 

I just puchased and downloaded a book for work purposes, and I need to read it today.

However, the app keeps on showing this "Error getting license" issue. 

A lot of users have experienced this issue before. Can somebody fix it or at least tell us how to fix it from our end?