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No Audio on timeline track for MP4 import

Community Beginner ,
Mar 14, 2017 Mar 14, 2017

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Hello,
I'm importing an MP4 video into my Premier Pro/After Effects timeline and cannot get any audio track out of it.

Information:

The mp4 video does play audio playback on video-viewing programs (VLC WMP)

The video is from someone who edited the clip, I need to re-edit it.

What I've tried:

Clearing Cache.  (100% cleared along with new destination for memory cache)

Exporting Audio only (mp3) from the file via Encoder CC. (Just produces a long silent audio file)

Exporting Mp4 into H264 via Encoder CC: It produced no sound.

PC Specs:

i7700k @ 4.2GHZ

16 GB Ram DDR4

GPU: NVidia GTX 970

Media Info:

General

Format                                   : MPEG-4

Format profile                           : Base Media / Version 2

Codec ID                                 : mp42 (mp41/mp42/isom)

File size                                : 1.08 GiB

Duration                                 : 56 min 57 s

Overall bit rate mode                    : Variable

Overall bit rate                         : 2 727 kb/s

Encoded date                             : UTC 2017-03-03 00:19:17

Tagged date                              : UTC 2017-03-03 00:29:09

IsTruncated                              : Yes

Video

ID                                       : 2

Format                                   : AVC

Format/Info                              : Advanced Video Codec

Format profile                           : High@L3.1

Format settings, CABAC                   : Yes

Format settings, ReFrames                : 2 frames

Format settings, GOP                     : M=2, N=30

Codec ID                                 : avc1

Codec ID/Info                            : Advanced Video Coding

Duration                                 : 56 min 57 s

Bit rate mode                            : Variable

Bit rate                                 : 4 997 kb/s

Maximum bit rate                         : 768 kb/s

Width                                    : 1 280 pixels

Height                                   : 720 pixels

Display aspect ratio                     : 16:9

Frame rate mode                          : Constant

Frame rate                               : 29.970 (30000/1001) FPS

Original frame rate                      : 25.000 FPS

Color space                              : YUV

Chroma subsampling                       : 4:2:0

Bit depth                                : 8 bits

Scan type                                : Progressive

Bits/(Pixel*Frame)                       : 0.181

Stream size                              : 1.99 GiB

Title                                    : Core Media Video

Encoded date                             : UTC 2017-03-03 00:19:17

Tagged date                              : UTC 2017-03-03 00:29:09

Color range                              : Limited

Color primaries                          : BT.709

Transfer characteristics                 : BT.709

Matrix coefficients                      : BT.709

Audio

ID                                       : 1

Format                                   : AAC

Format/Info                              : Advanced Audio Codec

Format profile                           : LC

Codec ID                                 : 40

Duration                                 : 56 min 57 s

Source duration                          : 56 min 57 s

Bit rate mode                            : Constant

Bit rate                                 : 128 kb/s

Channel(s)                               : 2 channels

Thank you!

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Mar 14, 2017 Mar 14, 2017

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Hi brianf40169855,

I'm importing an MP4 video into my Premier Pro/After Effects timeline and cannot get any audio track out of it.

Are you able to import audio in Premiere Pro?

Please attach a screenshot of Premiere Pro (after importing that clip)?

Is this issue happening with all of your clips or is it specific to one?

Thanks,

Kulpreet Singh

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Community Beginner ,
Mar 14, 2017 Mar 14, 2017

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Are you able to import audio in Premiere Pro?

Please attach a screenshot of Premiere Pro (after importing that clip)?

Is this issue happening with all of your clips or is it specific to one?

Yes I am able to import audio into Premiere Pro.

No, this is a clip specific problem.

ScreenShot.png

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Mar 16, 2017 Mar 16, 2017

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Hi brianf40169855,

Please check this link: FAQ: MP4, MOV, AVCHD files import without audio in Premiere Pro CC (2015.3) and CC 2017

Thanks,

Kulpreet Singh

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Adobe Employee ,
Apr 16, 2017 Apr 16, 2017

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LATEST

Hi brianf,

Have you tried the recommended steps, Please let us know the status.

Thanks,

Vidya

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Community Expert ,
Mar 14, 2017 Mar 14, 2017

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Its all in the source patching:

source patching.png

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LEGEND ,
Mar 14, 2017 Mar 14, 2017

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Have the "someone" who originally produced the clip export a .wav file of the timeline and use that for your reedit.

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