Where is my license?

[philliph98257330]

Hello everybody,

Last year on the 13th of june I buy a 1-year-license of the Creative Cloud.
Today I wanted to install the apps on my Mac, but the CC says, their is no license.

On my account it's also not shown.

What can I do? I used the apps some weeks ago and now i wondering, why I can not see my license.
They offer me a test-version, but I paid for 1 year.

Sorry for my english. I'm german and now I'm a little bit desperate

[John T Smith]

Does your Cloud subscription properly show on your account page?

https://www.adobe.com/account.html for subscriptions on your Adobe page

If you have more than one email, are you sure you are using the correct Adobe ID?

.

If yes

Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account

-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

.

If no

This is an open forum, not Adobe support... you need Adobe staff to help

Adobe contact information - http://helpx.adobe.com/contact.html

Chat/Phone: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

-Select your product and what you need help with

-Click on the blue box "Still need help? Contact us"

[philliph98257330]

Okay, I'll try it.
It's really confusing to find a way to contact the Adobe support.

Thank you!

[philliph34789329 · Accepted solution]

I found the mistake:

I have two accounts, a googlemail and a gmail-account. Same e-mail-adress, but two accounts.

Thank you!