Can't accept CC invite because I keep getting "sorry- problem our side" message

[hayleyd3704082]

Hi

Please help me - I am getting desperate. I use the Adobe CC suite all the time for work. For some reason, our IT team cancelled my licence and then tried to reinstall it again by sending me the Adobe CC invite. I have clicked on the invite about 2.2 million times, and each time I get that message saying "Sorry,but something seems to be wrong on our end - please try again later." I HAVE to get in soon as my work depends on it. Our IT team said there are many people battling with the same urgent problem on our side - each of them keeps getting the same "sorry" message. please please please can someone look into this urgently? Thanks so much, Hayley du Plessis

[Eternal Warrior]

This is a forum of Adobe Users trying to help other users. You really need to talk to one of the Adobe Staff directly or Call their helpline.

Sorry.

Perhaps in the meantime a member of Adobe Staff will respond.

Sorry,

EW

[hayleyd3704082]

Hi there

I am in Johannesburg, South Africa, with no way to call internationally…..:(

[Jeff A Wright · Accepted solution]

Moving this discussion to the Adobe Creative Cloud forum.

Hayleyd3704082 if you are facing difficulties purchasing a membership then I would recommend chatting with a member of our support team at Contact Customer Care .  If you are facing difficulty also accessing chat support then I would recommend using an alternate web browser, smart phone, or tablet to make the connection.