lightroom mobile trial expired

[donaldg36269157]

I have had creative cloud since 2015 - i used lightroom mobile on my ipad air but since switching to an ipad pro, when I try to open lightroom mobile on my computer, it says that the trial has expired - how can I fix this

[Mohit Goyal · Accepted solution]

Hi donaldg,

Have you tried to sign out, sign in from the Lightroom mobile app?

Also, please let us know the creative cloud subscription you have is it under the educational program?

refer: Lightroom mobile unavailable to Education memberships purchased from Kivuto

Regards,

Mohit

[donaldg36269157]

Doesn't work and I have the photography package

[Mohit Goyal]

Did you bought the Photography plan under the educational program, because Creative Cloud memberships redeemed from Kivuto may not include access to Lightroom mobile - depending on what licensing your institution offers for your home use.

Thanks,

Mohit

[donaldg36269157]

No I did not buy it as part of the educational program - it worked fine until I got a new iPad

[Mohit Goyal]

Can you please share your email address on which your photography subscription registered with Adobe via private message.

Thanks,

Mohit

[donaldg36269157]

stevegraham@dccnet.com

<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>

Virus-free.

www.avast.com

<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>

<#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>

On Sun, Mar 19, 2017 at 7:31 PM, Mohit Goyal <forums_noreply@adobe.com>