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Adobe Photoshop CS5 has stopped working error

New Here ,
Mar 15, 2017 Mar 15, 2017

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Hello.

I have been using my Adobe Photoshop CS5 for a long time, but suddenly, a couple days ago it started to through me this error:

Capture.PNG

After that I deleted it, and installed again, but that didn't work.

The Application log says:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2017-03-15T06:49:31.363954200Z" />

<EventRecordID>15841</EventRecordID>

<Channel>Application</Channel>

<Computer>DESKTOP-SOUD8OK</Computer>

<Security />

</System>

- <EventData>

<Data>Photoshop.exe</Data>

<Data>12.0.0.0</Data>

<Data>4bbc5b10</Data>

<Data>AcLayers.DLL</Data>

<Data>10.0.14393.447</Data>

<Data>5819c038</Data>

<Data>c0000374</Data>

<Data>000000000000afb9</Data>

<Data>75c</Data>

<Data>01d29d583faca058</Data>

<Data>C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Photoshop.exe</Data>

<Data>C:\WINDOWS\AppPatch\AppPatch64\AcLayers.DLL</Data>

<Data>7705b41c-f17a-48fb-aed5-b457e170d5e7</Data>

<Data />

<Data />

</EventData>

</Event>

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correct answers 1 Correct answer

Adobe Employee , Mar 19, 2017 Mar 19, 2017

Well, the error related to one of the windows file. You may try and download the latest version graphics drivers from the manufactures website also, reinstall the Photoshop application if the graphics update didn't work.

Thanks,

Mohit

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LEGEND ,
Mar 15, 2017 Mar 15, 2017

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Deleting programs does not work.  You need to unistall them.  Try using the Cleaner Tool and see if that helps with getting a working installtion again.  Use the Creative Cloud Cleaner Tool to solve installation problems

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New Here ,
Mar 15, 2017 Mar 15, 2017

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Sorry, I mean I uninstalled the program.

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Adobe Employee ,
Mar 16, 2017 Mar 16, 2017

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Moving this discussion to the Photoshop General Discussion forum.

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Adobe Employee ,
Mar 16, 2017 Mar 16, 2017

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Hi j.k,

Please let us know crash log error to find the root cause.

Find crash logs in windows: Photoshop Elements Editor Help | How to Find Crash Logs on Windows

Thanks,

Mohit

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New Here ,
Mar 17, 2017 Mar 17, 2017

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Capture.PNG

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Adobe Employee ,
Mar 19, 2017 Mar 19, 2017

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Well, the error related to one of the windows file. You may try and download the latest version graphics drivers from the manufactures website also, reinstall the Photoshop application if the graphics update didn't work.

Thanks,

Mohit

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