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Photoshop 2017.0.1 Crashes on Printing

Participant ,
Mar 16, 2017 Mar 16, 2017

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Hello!  I am using Windows7 Pro, 64 bit and Photoshop CC versions 2015.5 and 2017.0.1

I had an Epson Artisan 50 printer die on me recently and replaced it with an Epson Expression Photo XP-960.  I also have a Brother HL-2270DW laser printer with an Ethernet connection.  When I replaced the inkjet printers I set the now one up with a USB connection and made the Brother the default printer. 

I have some PSD files for printing on Neato CD label media.  Since swapping out the inkjet printers, Photoshop crashes when I try to send certain of these files to print.  I mean crashes without a whimper.  I never see the Print dialog.  I get a Windows info box that says Photoshop stopped working. 

I was using Photoshop CC 2015.5 when this started happening.  This gave me incentive to go ahead and install CC 2017.  I installed 2017.0.1.  When I tried sending the same files to print, the same thing happened. 

The Photoshop Help>System Info file is enclosed. Also enclosed is a Windows Reliability Monitor screen shot with a record of the crashes.  (No provision for attachments?)

I managed a workaround by copying layers from a problem PSD file to a similar one that did not cause a crash and renamed the resulting file.

Other Photoshop files print fine, as do print jobs from other applications.

Questions:

  1. 1. How can I determine why Photoshop crashes?

  1. 2. How to remove print information from a problem PSD file?

Thanks very much, - Dave

Adobe Photoshop Version: 2017.0.1 20161130.r.29 2016/11/30:23:00:00 CL 1099099  x64

Number of Launches: 2

Version: 7 SP1

System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 4

Logical processor count: 8

Processor speed: 4000 MHz

Built-in memory: 32709 MB

Free memory: 2 MB

Memory available to Photoshop: 29568 MB

Memory used by Photoshop: 60 %

History Thumbnails: Enabled.

Touch Bar: Enabled.

Alias Layers: Disabled.

Modifier Palette: Disabled.

3D Multitone Printing: Disabled.

Highbeam: Enabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1200, right=1920

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=1

NumNativeGPUs=0

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=2048

glgpu[0].GLName="NVIDIA GeForce GTX 760"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLDriverVersion="9.18.13.4752"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="GeForce GTX 760/PCIe/SSE2"

glgpu[0].GLRendererID=4487

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um"

glgpu[0].GLDriverDate="20150205000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[2048]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="1.1"

clgpu[0].CLDeviceVersion="1.1 CUDA"

clgpu[0].IsIntegratedCLGPU=0

clgpu[0].CLMemoryMB=2048

clgpu[0].CLName="GeForce GTX 760"

clgpu[0].CLVendor="NVIDIA Corporation"

clgpu[0].CLVendorID=4318

clgpu[0].CLDriverVersion="347.52"

clgpu[0].CLBandwidth=1.49227e+11

clgpu[0].CLCompute=644.88

License Type: Subscription

Serial number: 96040971213733443043

GUIDBucket:

  bucket: 51

  test: control

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\

Temporary file path: C:\Users\dmckeen\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  Startup, 238.4G, 135.0G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\

Installed components:

   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

   ACE.dll   ACE 2016/11/04-01:10:53   79.578171   79.578171

   AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146

   AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  

   AdobeOwl.dll   Adobe Owl   5.2.11  

   AdobePDFL.dll   PDFL 2016/08/10-16:53:20   79.195992   79.195992

   AdobePIP.dll   Adobe Product Improvement Program   7.4.1.60.45263  

   AdobeSVGAGM.dll   AdobeSVGAGM   79.578171   79.578171

   AdobeXMP.dll   Adobe XMP Core 2016/09/14-01:09:01   79.159824   79.159824

   AdobeXMPFiles.dll   Adobe XMP Files 2016/09/14-01:09:01   79.159824   79.159824

   AdobeXMPScript.dll   Adobe XMP Script 2016/09/14-01:09:01   79.159824   79.159824

   adobe_caps.dll   Adobe CAPS   10,0,0,6  

   AGM.dll   AGM 2016/11/04-01:10:53   79.578171   79.578171

   ahclient.dll    AdobeHelp Dynamic Link Library   2.0.0.2  

   AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279

   amtlib.dll   AMTLib (64 Bit)   10.0.0.47 BuildVersion: 10.0; BuildDate: Thu Sep 1 2016 5:16:17)   1.000000

   ARE.dll   ARE 2016/11/04-01:10:53   79.578171   79.578171

   AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390

   AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390

   Bib.dll   BIB 2016/11/04-01:10:53   79.578171   79.578171

   BIBUtils.dll   BIBUtils 2016/11/04-01:10:53   79.578171   79.578171

   boost_date_time.dll   photoshopdva   10.0.0  

   boost_signals.dll   photoshopdva   10.0.0  

   boost_system.dll   photoshopdva   10.0.0  

   boost_threads.dll   photoshopdva   10.0.0  

   cg.dll   NVIDIA Cg Runtime   3.0.00007  

   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

   CIT.dll   Adobe CIT   2.1.0.1   2.1.0.1

   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

   CoolType.dll   CoolType 2016/11/04-01:10:53   79.578171   79.578171

   dnssd.dll   Bonjour   3,0,0,2  

   dvaaudiodevice.dll   photoshopdva   10.0.0  

   dvacore.dll   photoshopdva   10.0.0  

   dvamarshal.dll   photoshopdva   10.0.0  

   dvamediatypes.dll   photoshopdva   10.0.0  

   dvametadata.dll   photoshopdva   10.0.0  

   dvametadataapi.dll   photoshopdva   10.0.0  

   dvametadataui.dll   photoshopdva   10.0.0  

   dvaplayer.dll   photoshopdva   10.0.0  

   dvatransport.dll   photoshopdva   10.0.0  

   dvaui.dll   photoshopdva   10.0.0  

   dvaunittesting.dll   photoshopdva   10.0.0  

   dynamiclink.dll   photoshopdva   10.0.0  

   ExtendScript.dll   ExtendScript 2016/01/26-16:09:33   80.1060872   80.1060872

   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

   igestep30.dll   IGES Reader   9.3.0.113  

   imslib.dll   IMSLib DLL   10.0.0.1  

   JP2KLib.dll   JP2KLib 2016/05/26-01:08:58   79.262945   79.262945

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

   LogSession.dll   LogSession   7.4.1.60.45263  

   mediacoreif.dll   photoshopdva   10.0.0  

   MPS.dll   MPS 2016/09/14-15:20:26   79.577269   79.577269

   pdfsettings.dll   Adobe PDFSettings   1.04  

   Photoshop.dll   Adobe Photoshop CC 2017   18.0.1  

   Plugin.dll   Adobe Photoshop CC 2017   18.0.1  

   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   7.0.0  

   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   7.0.0.67  

   PSArt.dll   Adobe Photoshop CC 2017   18.0.1  

   PSViews.dll   Adobe Photoshop CC 2017   18.0.1  

   SCCore.dll   ScCore 2016/01/26-16:09:33   80.1060872   80.1060872

   SVGRE.dll   SVGRE   79.578171   79.578171

   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412  

   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412  

   TfFontMgr.dll   FontMgr   9.3.0.113  

   TfKernel.dll   Kernel   9.3.0.113  

   TFKGEOM.dll   Kernel Geom   9.3.0.113  

   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

   updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1

   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16  

   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  

   WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960

   wu3d.dll   U3D Writer   9.3.0.113  

Required plug-ins:

   3D Studio 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

   Accented Edges 18.0.1 - from the file “Filter Gallery.8bf”

   Adaptive Wide Angle 18.0.1 - from the file “Adaptive Wide Angle.8bf”

   Angled Strokes 18.0.1 - from the file “Filter Gallery.8bf”

   Average 18.0.1 (2017.0.1 x001 x003) - from the file “Average.8bf”

   Bas Relief 18.0.1 - from the file “Filter Gallery.8bf”

   BMP 18.0.1 - from the file “Standard MultiPlugin.8bf”

   Camera Raw 9.9 - from the file “Camera Raw.8bi”

   Camera Raw Filter 9.9 - from the file “Camera Raw.8bi”

   Chalk && Charcoal 18.0.1 - from the file “Filter Gallery.8bf”

   Charcoal 18.0.1 - from the file “Filter Gallery.8bf”

   Chrome 18.0.1 - from the file “Filter Gallery.8bf”

   Cineon 18.0.1 (2017.0.1 x001 x003) - from the file “Cineon.8bi”

   Clouds 18.0.1 (2017.0.1 x001 x003) - from the file “Clouds.8bf”

   Collada 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

   Color Halftone 18.0.1 - from the file “Standard MultiPlugin.8bf”

   Colored Pencil 18.0.1 - from the file “Filter Gallery.8bf”

   CompuServe GIF 18.0.1 - from the file “Standard MultiPlugin.8bf”

   Conté Crayon 18.0.1 - from the file “Filter Gallery.8bf”

   Craquelure 18.0.1 - from the file “Filter Gallery.8bf”

   Crop and Straighten Photos 18.0.1 (2017.0.1 x001 x003) - from the file “CropPhotosAuto.8li”

   Crop and Straighten Photos Filter 18.0.1 - from the file “Standard MultiPlugin.8bf”

   Crosshatch 18.0.1 - from the file “Filter Gallery.8bf”

   Crystallize 18.0.1 - from the file “Standard MultiPlugin.8bf”

   Cutout 18.0.1 - from the file “Filter Gallery.8bf”

   Dark Strokes 18.0.1 - from the file “Filter Gallery.8bf”

   De-Interlace 18.0.1 - from the file “Standard MultiPlugin.8bf”

   Dicom 18.0.1 - from the file “Dicom.8bi”

   Difference Clouds 18.0.1 (2017.0.1 x001 x003) - from the file “Clouds.8bf”

   Diffuse Glow 18.0.1 - from the file “Filter Gallery.8bf”

   Displace 18.0.1 - from the file “Standard MultiPlugin.8bf”

   Dry Brush 18.0.1 - from the file “Filter Gallery.8bf”

   Eazel Acquire 18.0.1 (2017.0.1 x001 x003) - from the file “EazelAcquire.8ba”

   Entropy 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

   Export Color Lookup Tables NO VERSION - from the file “Export3DLUT.8be”

   Extrude 18.0.1 - from the file “Standard MultiPlugin.8bf”

   FastCore Routines 18.0.1 (2017.0.1 x001 x003) - from the file “FastCore.8bx”

   Fibers 18.0.1 - from the file “Standard MultiPlugin.8bf”

   Film Grain 18.0.1 - from the file “Filter Gallery.8bf”

   Filter Gallery 18.0.1 - from the file “Filter Gallery.8bf”

   Flash 3D 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

   Fresco 18.0.1 - from the file “Filter Gallery.8bf”

   Glass 18.0.1 - from the file “Filter Gallery.8bf”

   Glowing Edges 18.0.1 - from the file “Filter Gallery.8bf”

   Google Earth 4 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

   Grain 18.0.1 - from the file “Filter Gallery.8bf”

   Graphic Pen 18.0.1 - from the file “Filter Gallery.8bf”

   Halftone Pattern 18.0.1 - from the file “Filter Gallery.8bf”

   HDRMergeUI 18.0.1 - from the file “HDRMergeUI.8bf”

   HSB/HSL 18.0.1 - from the file “Standard MultiPlugin.8bf”

   IFF Format 18.0.1 - from the file “Standard MultiPlugin.8bf”

   IGES 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

   Ink Outlines 18.0.1 - from the file “Filter Gallery.8bf”

   JPEG 2000 18.0.1 - from the file “JPEG2000.8bi”

   Kurtosis 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

   Lens Blur 18.0.1 - from the file “Lens Blur.8bf”

   Lens Correction 18.0.1 - from the file “Lens Correction.8bf”

   Lens Flare 18.0.1 - from the file “Standard MultiPlugin.8bf”

   Liquify 18.0.1 - from the file “Liquify.8bf”

   Matlab Operation 18.0.1 (2017.0.1 x001 x003) - from the file “ChannelPort.8bf”

   Maximum 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

   Mean 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

   Measurement Core 18.0.1 (2017.0.1 x001 x003) - from the file “MeasurementCore.8me”

   Median 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

   Mezzotint 18.0.1 - from the file “Standard MultiPlugin.8bf”

   Minimum 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

   MMXCore Routines 18.0.1 (2017.0.1 x001 x003) - from the file “MMXCore.8bx”

   Mosaic Tiles 18.0.1 - from the file “Filter Gallery.8bf”

   Multiprocessor Support 18.0.1 (2017.0.1 x001 x003) - from the file “MultiProcessor Support.8bx”

   Neon Glow 18.0.1 - from the file “Filter Gallery.8bf”

   Note Paper 18.0.1 - from the file “Filter Gallery.8bf”

   NTSC Colors 18.0.1 (2017.0.1 x001 x003) - from the file “NTSC Colors.8bf”

   Ocean Ripple 18.0.1 - from the file “Filter Gallery.8bf”

   OpenEXR 18.0.1 - from the file “Standard MultiPlugin.8bf”

   Paint Daubs 18.0.1 - from the file “Filter Gallery.8bf”

   Palette Knife 18.0.1 - from the file “Filter Gallery.8bf”

   Patchwork 18.0.1 - from the file “Filter Gallery.8bf”

   Paths to Illustrator 18.0.1 - from the file “Standard MultiPlugin.8bf”

   PCX 18.0.1 (2017.0.1 x001 x003) - from the file “PCX.8bi”

   Photocopy 18.0.1 - from the file “Filter Gallery.8bf”

   Photoshop 3D Engine 18.0.1 (2017.0.1 x001 x003) - from the file “Photoshop3DEngine.8bi”

   Photoshop Touch 14.0 - from the file “PSDX.8bi”

   Picture Package Filter 18.0.1 (2017.0.1 x001 x003) - from the file “ChannelPort.8bf”

   Pinch 18.0.1 - from the file “Standard MultiPlugin.8bf”

   Pixar 18.0.1 (2017.0.1 x001 x003) - from the file “Pixar.8bi”

   Plaster 18.0.1 - from the file “Filter Gallery.8bf”

   Plastic Wrap 18.0.1 - from the file “Filter Gallery.8bf”

   PLY 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

   PNG 18.0.1 - from the file “Standard MultiPlugin.8bf”

   Pointillize 18.0.1 - from the file “Standard MultiPlugin.8bf”

   Polar Coordinates 18.0.1 - from the file “Standard MultiPlugin.8bf”

   Portable Bit Map 18.0.1 (2017.0.1 x001 x003) - from the file “PBM.8bi”

   Poster Edges 18.0.1 - from the file “Filter Gallery.8bf”

   PRC 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

   Radial Blur 18.0.1 - from the file “Standard MultiPlugin.8bf”

   Radiance 18.0.1 (2017.0.1 x001 x003) - from the file “Radiance.8bi”

   Range 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

   Render Color Lookup Grid NO VERSION - from the file “Export3DLUT.8be”

   Reticulation 18.0.1 - from the file “Filter Gallery.8bf”

   Ripple 18.0.1 - from the file “Standard MultiPlugin.8bf”

   Rough Pastels 18.0.1 - from the file “Filter Gallery.8bf”

   Save for Web 18.0.1 - from the file “Save for Web.8be”

   ScriptingSupport 18.0.1 - from the file “ScriptingSupport.8li”

   Shake Reduction 18.0.1 - from the file “Shake Reduction.8bf”

   Shear 18.0.1 - from the file “Standard MultiPlugin.8bf”

   Skewness 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

   Smart Blur 18.0.1 - from the file “Standard MultiPlugin.8bf”

   Smudge Stick 18.0.1 - from the file “Filter Gallery.8bf”

   Solarize 18.0.1 (2017.0.1 x001 x003) - from the file “Solarize.8bf”

   Spaces 18.0.1 - from the file “Spaces.8li”

   Spatter 18.0.1 - from the file “Filter Gallery.8bf”

   Spherize 18.0.1 - from the file “Standard MultiPlugin.8bf”

   Sponge 18.0.1 - from the file “Filter Gallery.8bf”

   Sprayed Strokes 18.0.1 - from the file “Filter Gallery.8bf”

   Stained Glass 18.0.1 - from the file “Filter Gallery.8bf”

   Stamp 18.0.1 - from the file “Filter Gallery.8bf”

   Standard Deviation 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

   STL 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

   Sumi-e 18.0.1 - from the file “Filter Gallery.8bf”

   Summation 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

   Targa 18.0.1 - from the file “Standard MultiPlugin.8bf”

   Texturizer 18.0.1 - from the file “Filter Gallery.8bf”

   Tiles 18.0.1 - from the file “Standard MultiPlugin.8bf”

   Torn Edges 18.0.1 - from the file “Filter Gallery.8bf”

   Twirl 18.0.1 - from the file “Standard MultiPlugin.8bf”

   U3D 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

   Underpainting 18.0.1 - from the file “Filter Gallery.8bf”

   Vanishing Point 18.0.1 - from the file “VanishingPoint.8bf”

   Variance 18.0.1 (2017.0.1 x001 x003) - from the file “statistics.8ba”

   Virtual Reality Modeling Language | VRML 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

   Water Paper 18.0.1 - from the file “Filter Gallery.8bf”

   Watercolor 18.0.1 - from the file “Filter Gallery.8bf”

   Wave 18.0.1 - from the file “Standard MultiPlugin.8bf”

   Wavefront|OBJ 18.0.1 (2017.0.1 x001 x003) - from the file “U3D.8bi”

   WIA Support 18.0.1 (2017.0.1 x001 x003) - from the file “WIASupport.8li”

   Wind 18.0.1 - from the file “Standard MultiPlugin.8bf”

   Wireless Bitmap 18.0.1 (2017.0.1 x001 x003) - from the file “WBMP.8bi”

   ZigZag 18.0.1 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions: NONE

Installed TWAIN devices: NONE

Reliability Monitor.PNG

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correct answers 1 Correct answer

Adobe Employee , Mar 16, 2017 Mar 16, 2017

Hi DaveMcKeen,

Please refer to this thread and let us know if it helps

Regards,

Sahil

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Adobe Employee ,
Mar 16, 2017 Mar 16, 2017

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Hi DaveMcKeen,

Please refer to this thread and let us know if it helps

Regards,

Sahil

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Community Expert ,
Mar 17, 2017 Mar 17, 2017

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Please double click on one of the failures and post the detail report. I also see your display driver see two years old.

CC 2015 crash.jpg

JJMack

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Participant ,
Mar 17, 2017 Mar 17, 2017

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Sahil, I will study the referenced thread and report back.  Looks like a solution.

JJMack, here is the report:

Source

Adobe Photoshop CC 2015.5

Summary

Stopped working

Date

‎3/‎17/‎2017 7:49 AM

Status

Report sent

Description

Faulting Application Path:    C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Photoshop.exe

Problem signature

Problem Event Name:    APPCRASH

Application Name:    Photoshop.exe

Application Version:    17.0.1.156

Application Timestamp:    5792635d

Fault Module Name:    StackHash_48f5

Fault Module Version:    6.1.7601.23677

Fault Module Timestamp:    589c99e1

Exception Code:    c0000374

Exception Offset:    00000000000bf3e2

OS Version:    6.1.7601.2.1.0.256.48

Locale ID:    1033

Additional Information 1:    48f5

Additional Information 2:    48f5eab38aa3d020d483b6bd305ee839

Additional Information 3:    23b7

Additional Information 4:    23b7063e8fe8eb94a1047743ceb4936b

Extra information about the problem

Bucket ID:    459913109

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Participant ,
Mar 18, 2017 Mar 18, 2017

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Hello Sahil,

This is actually just what I was looking for.  I'm not ready to dive in to the longer process, but I'm happy to have it in case I get bold.  I independently thought of the workaround to copy layers to a new file, which works fine, but it's not a PS-wide fix.  Deleting PS' Preferences was less intuitive, but the testimonials confirm it works!

Thanks again!

- Dave

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Community Expert ,
Mar 18, 2017 Mar 18, 2017

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Print related crashes in Photoshop are very common, and confusing since the same printer will work with other programs. But Photoshop has its own complex print dialog. It does not use the stock dialog most programs bring up. This dialog hits more bugs in the drivers than other software.  The programming routes are different.

One thing to note about Photoshop File > Print is that if you set a print size and position it and click Done,  it is stored in the file, but will not show up in Image > Image Size.

Yet if you set Print Dimensions in Image Size, it  will be reflected in the Print dialog.

Give it a try sometime.

Gene

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Participant ,
Mar 20, 2017 Mar 20, 2017

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Hello Gene,

Thanks for the insight.  I'm sure something in my system is hosed and the thorough removal in the link in Sahil's message would no doubt fix it.  It makes me wonder why Adobe hasn't made the Print routine more bullet-proof?

But I have the tools to fix my system- if the workaround becomes too bothersome. 

- Dave

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Community Expert ,
Mar 20, 2017 Mar 20, 2017

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I should leave you with the most common fix:

Spacebar + Print.  It clears any internal print data in the file.

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Participant ,
Mar 21, 2017 Mar 21, 2017

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Do you mean that when I have a file open in Photoshop that causes a crash when I try to print it that I should hold down Spacebar while clicking on Print in the File menu?

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Community Expert ,
Mar 21, 2017 Mar 21, 2017

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"Press the Spacebar on your keyboard before you click File > Print. This process resets printer preferences that have been written into the image."

This is from:

Troubleshoot Photoshop printing problems

There are other steps to try out in this document, so have a look at them.

Good luck, Dave.  I hope you don't have to "rip and replace." 

Gene

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Participant ,
Mar 21, 2017 Mar 21, 2017

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Oh, COOL!  I'll save this thread as an MHT and check out all the leads.

That link is great!  "Resave the document by choosing File > Save As, and giving the file a new name. The Save As command causes Photoshop to rewrite the file."

Yeah, "RIP" 

I still think the Photoshop team could figure how to trap the error and display a message instead of closing so suddenly!

- Dave

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Community Expert ,
Mar 21, 2017 Mar 21, 2017

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Hi Dave,

Hard to do with all the printer models out there and the way they write their drivers. Same goes for video, and if "Web Companion" got installed on your system, its .dlls will take down Photoshop without warning.

And yet Adobe gets blamed for the mess.

Gene

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Participant ,
Mar 21, 2017 Mar 21, 2017

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Okay, I surrender!    I'm happy to have the workarounds.

- d

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