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I have an InDesign preference issue I need some help solving. I've been talking to Adobe Tech Support for two days with emails and files being sent to them, but no resolution.
It's a transparency issue when placing a native Illustrator file with a transparent background into an Indesign file. A white background is added to the placed file . This happens with ANY InDesign file (New or existing) and ANY Illustrator file (New or Existing). I can place a .png file with a transparency fine, but not an illustrator file. I've isolated the issue to one machine and know the illustrator files are good. I sync the files to the Creative Cloud and if I open documents and place a transparent file into the same InDesign doc, it works as expected.
I'm quite sure this is an InDesign issue, It's worked fine for years, and something happened a couple days ago... and only to this one machine.
The problem is happening on a MacPro. Latest OS, and the latest version of Indesign (and other CS apps).
I've un-installed Indesign and selected "Yes, remove app preferences". I restarted and reinstalled InDesign from the Creative suite drop down.
Interestingly, when I opened InDesign, it showed my recent file list...? I created a new file, placed a black box on a page and imported a transparent Illustrator file and its still placing it with a white background.
Any thoughts?
Thanks,
Rich
CTC-NH wrote
It's a transparency issue when placing a native Illustrator file with a transparent background into an Indesign file. A white background is added to the placed file . This happens with ANY InDesign file (New or existing) and ANY Illustrator file (New or Existing).
Thanks,
Rich
When you place the Illustrator file, choose Show Import Options (Shift + Open is the shortcut). Confirm that Transparent Background is checked.
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CTC-NH wrote
It's a transparency issue when placing a native Illustrator file with a transparent background into an Indesign file. A white background is added to the placed file . This happens with ANY InDesign file (New or existing) and ANY Illustrator file (New or Existing).
Thanks,
Rich
When you place the Illustrator file, choose Show Import Options (Shift + Open is the shortcut). Confirm that Transparent Background is checked.
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Uggh...
I knew I should have come here first
Thanks for the quick and absolutely correct answer.
Any idea how this would have changed? I did not change it.
Rich
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I looked for a way to change it accidentally. Spacebar will check/uncheck a checkbox if you are on the field. But I had to press Tab four times to move to the Transparent Background field before hitting Space would uncheck it.
So no, I don't have any viable ideas for how it might have changed.
But I'm glad you are up and running!