My XD failed to start each time

[lebronleel95310599]

My XD failed to start each time, the prompt message is“The subscription for Create Cloud has been suspended. The system data and time may be set incorrectly. please set the system clock to the current time and try again.”；

[elainecc · Accepted solution]

We found a solution to this, but it requires a team member accessing your machine and walking you through a fix. If you're interested, please PM me with your Email address and time zone so that I can get this person in touch with you.

Thanks,

-Elaine

[Alvathoni]

If Adobe found this solution, why Adobe didn't fix this issue on the latest update?

[elainecc]

We're actually still triaging the issue right now. If you're still experiencing this, please call Adobe Support and tell them what you're seeing; they should set you up with a live session with a team member.

Thanks,

-Elaine

[ammarm89838092]

Please i have the same problem! Solution needed!

[elainecc]

I messaged you via PM, so please do get back to me so that we can connect you with a team member.

Thanks,

-Elaine

[shiroihikaru]

Hi, I had the same issue as well and I have drop you a PM.

[elainecc]

Someone found a workaround that worked for her. Can you try it out and see if it works for you?

Re: Subscription has been suspended! please help

-Elaine